Author Topic: What are your thoughts on this? (Read 1066 times)

DalesCarpentry · « **on:** May 14, 2009, 02:17:05 PM »

What are you thoughts on this? You guys know I bought a new to me truck. It is a 1998 Chevy K1500 4x4 with a 4.3 Vortec engine in it. When I bought it it had 124,000 miles on it. The car lot also sold it to me as is no warenty. I was able to buy a warenty through them for $99.00. It was for 3 months 4,500 miles. I figured with this many miles on the truck I should spend the money and get it. Well not long after I got it and started running back and forth to Pittsburgh I noticed when I got about half way there and the truck was good and warm, it would shift very hard into second gear. It really was a good jerk when it shifted. If I stopped somewhere for 5 or 10 minutes and go about my way again it would stop doing that for a bit. Well I took it to a transmission shop. They said the converter was bad. This guy had dealt with this warenty company many many many times. He told me they will probably put a used transmission in it. They will not pay to rebuild it. Then he went on to say I had to pay a $100.00 deductible. No where in the policy ( when I bought it ) does it say anything about a deductible. When I recieved warenty information in the mail along with my warenty card, that's when I learned of the deductible. This is a little off point but just to let you know what I have gone through I will fill you in. I stopped by the transmission shop on a Wendsday to get his input. He told me to bring it in on Monday that he would have an opening then. Well I brought in Monday like we agreed. They did not touch it until that Friday. To say I was a little upset would be an understatement. I can't get away with that in my line of work what makes this guy think he can in his. I need my truck everyday. I missed out and lost money everyday it was there. Well I got my truck back Tuesday of this week. They put a transmission in it that has 96,000 miles on it. I have run it back and forth to Pittsburgh a couple times now and it seems to work fine but I always thought when you bought a warenty they would fix it right. Like new. Rebuild it. It seems to me all they did was put a patch on their problem. Oh get this. I show up at the shop on Tuesday to finaly pick up my truck. All the money I have in my pocket is $140.00. The bill is for $186.00. I asked why because it is only a $100.00 deductible. He told me they don't cover the fluid and filter.

Now I have to go by Friday and give him another $86.00

Am I a dweeb? Is this right? I really feel I have been wronged here. Dale

jimster · « **Reply #1 on:** May 14, 2009, 02:42:27 PM »

If it were me I would not give them another dime, tell them to get the money from the same place they charged their labor and parts, the warrenty.
Then I guess I start writing letters to people as high up as I could. For cyring out loud you took it there for them to get it operational, and it won't operate without fluids and a filter. So maybe tell the manager there to take out the fluid and the damn filter and you'll drive it away for the 100 deductable, and you'll be back after it breaks again...how about that? I think your going to have to raise some heck here, and I know you don't have the time for that, but what the heck.

I'm kind of a hothead when it comes to things like this, maybe my advice isn't the best either.

DEACONLLB · « **Reply #2 on:** May 14, 2009, 02:43:52 PM »

Hi Dale
I have been in the auto salvage and auto trades for a number of years 20 to be exact and I do know that when you take a car in for repairs or maybe a rebuilt engine the repair quote does not cover oil, fan belts ,radiator hoses, filters and the likes those are all extra and an honest shop should give you a quote that includes every thing. When we worked on a customers car and found something not in the quote we would call and have the customer come to the shop or at least get an ok for the extra charges that way there were no suprises.Shops today take our cars in for repairs knowing that there is no way that they can finish the job when they promise.
I have also been in the building trade for many years and when I gave a quote the customer was told what the cost would be turn key, any add on or changes to the bid would be at the customers expense but you know how people are when you give a quote and then they start to make changes and expect you to do the job for the first bid.
There is so much fine print in insurance forms today we are lucky to get the company to pay any thing, all they wont is our money.
Sorry you have had so many problems but we can only hope that things will get better.

Deaconllb

Matt · « **Reply #3 on:** May 14, 2009, 02:44:18 PM »

I doubt it is the TC, I would bet a good transmission service will do the trick...

DalesCarpentry · « **Reply #4 on:** May 14, 2009, 03:03:12 PM »

Ok. Here is one other thing. I look at the invoice and they charged the warenty company $650.00 for a used transmission with 96,000 miles on it. This transmission does have a 90 day warenty through them. I have to say $650.00 for a used transmission with 96,000 miles is crazy. I am sure if I even tried to look around I could find a transmission with 40,000 miles or less for $300.00 or so. Am I wrong here? Even then the labor is not included. So if my transmission goes out in the 90 days I will still have to pay this guy at least $300.00 in labor to put another used transmission in.

Dale

Oldshooter · « **Reply #5 on:** May 14, 2009, 03:17:59 PM »

The hundred dollar deductable is probably legit. You may have just missed it. I know of no warranty without some deductable. As far as the 86 bucks for fluid and filter seems high unless you have to pay for the labor also.

DalesCarpentry · « **Reply #6 on:** May 14, 2009, 03:21:54 PM »

Quote from: Oldshooter on May 14, 2009, 03:17:59 PM

The hundred dollar deductable is probably legit. You may have just missed it. I know of no warranty without some deductable. As far as the 86 bucks for fluid and filter seems high unless you have to pay for the labor also.

There is no where in the pamplet of the warenty I bought that says anything about a $100.00 deductable. I have even read the small print. I have read it at least 20 times. Dale

Tommyt · « **Reply #7 on:** May 14, 2009, 05:49:46 PM »

Quote from: DALESCARPENTRY on May 14, 2009, 03:21:54 PM

Quote from: Oldshooter on May 14, 2009, 03:17:59 PM
The hundred dollar deductable is probably legit. You may have just missed it. I know of no warranty without some deductable. As far as the 86 bucks for fluid and filter seems high unless you have to pay for the labor also.
There is no where in the pamplet of the warenty I bought that says anything about a $100.00 deductable. I have even read the small print. I have read it at least 20 times. Dale

DALE QUIT being a Loser (and don't let me anger you just Read on)
You Bought a Truck

Quote

"AS IS"

then this Company Sells you a 89 dollar policy ( why couldn't you bicker that into the sale price (first Loss)
Now I believe you when you say no Deductible go to the Lot you bought it from and see what they say
Then ask them to pay the extra 89 or so as a Good Faith from the SALE
nEXT wHY, OH wHY, oH whY, DID YOU NOT,, go to the BEST Transmission Shop in town or the Chevy Dealership ? ? ? ? ? ? ?
BAD MOVE
Seems you picked someone that has no decent way of doing things like the 650 trans for a 200 dollar trans

and as Deacon said they should have called or Pointed it out Before they Charged you

If there is a no deductible I would go the Legal root
I kinda feel for you and if I was close by I'd do the Calling and Moaning /Yelling till I got it taken care of
YOU need to get in all of there faces and get your HARD earned Money out of what you gave it out For
I'm Tired right now, I'll post more tomorrow
Get after them all you don't need to keep ending up under the 8 ball

tommyt

DEACONLLB · « **Reply #8 on:** May 15, 2009, 03:51:08 AM »

Well it has now happened to me. 3 weeks ago my Direct-tv went away I call for service and went through a 30 minute check out to find what I already knew the unit was old bought in 99 had went out. The fix options were a 49.99 why dont they say 50.00 to come out and fix or weplace any thing bad, so I said I dont get my local channels so if you can ad them at no charge while we are talking other wise I will get another server, please donot do that they said you are a loyal customer never late with payment so here is what we will do, give you a compleat new system and all local chanels for the first 6 months and then we will charge you only 6 dollars a month. when I received my first bill there was a 6 dollar per month to fix the unit if it went bad extended warrenty, called and with a little argument got that removed, yesterday when I received new bill there was a 6 dollar charge for local chanels called again and was told pay up or get a different plan or a server. so much for promises and customer relations.
Deaconllb

magooch · « **Reply #9 on:** May 15, 2009, 04:19:45 AM »

Dale, am I missing something? The transmission shop tells you that the torque converter is bad, so they replace the transmission?

I could go into a long list of things about buying used vehicles, but that's all water under the bridge. Next time consider a vehicle with a standard transmission and get a friend who is a mechanic to take a look before you buy. Never, ever buy "as is", unless you are getting a spectacular price and are a mechanic.

DEACONLLB · « **Reply #10 on:** May 15, 2009, 09:59:03 AM »

Hi Dale
A little more on your transmission , as I said in my post I have been in the auto salvage in Oklahoma for over 15 years and not taking sides just putting out info for you to look at. First off a 4x4 takes a different trans than a regular pick up. the 4x4 is 2 inches shorter than the regular truck. finding one with less than 100 thousand here in OK would be almost impossible seeing that the truck is 11 yrs old so that is less than 10 thousand miles a year. I put on an average of 40 thousand on mine as I am on the road a lot picking up wrecked Harleys as that is all we deal in now got to hard and too high to pick up good salvage cars and trucks at insurance pool. If your truck had a 700R4 trans out 4x4 I would get 450.00 if under 100 thousand if it were the electronic trans I think 80E then the price was 600.00 and we gave a 90 day warrenty if we installed it and we charged 200.00 to install. plus fluid and filter, we also changed front and rear seal drained the torque converter. when you do that you are looking at between 10 and 13 qts. at the local auto zone filter is 14.95 and seals another 12 plus 3.29 a qt for fluid. So you can add it up and see where you are. I know that when we do buisness with people we dont like suprises when we get the bill. In all my years in building homes I only had 2 sub contractors that gave me a bid and stuck with it. argue all you wont but you pay or they put a labor lean for the balance. would it be nice to go back to the good old days when a mans word was his bond a hand shake and deal was done.I will cut this off with a story of a mans word being his bond. Many years ago a man was convicted of stealing a horse was tried and convivted and was to be shot, he ask if he could go home get his affairs in order and to return on the appointed day the judge said yes if you give your word he did and on the appointed day he returned was placed in front of a tree in the court house lawn and shot. There is a bronze marker telling the story that is there to this day, here was a man who kept his word even when he knew it would cost him his life. This has got a long way off from your trans problem

any way sorry you have had so many problems.

Deaconllb

DalesCarpentry · « **Reply #11 on:** May 15, 2009, 01:17:59 PM »

Quote from: magooch on May 15, 2009, 04:19:45 AM

Dale, am I missing something? The transmission shop tells you that the torque converter is bad, so they replace the transmission?

I could go into a long list of things about buying used vehicles, but that's all water under the bridge. Next time consider a vehicle with a standard transmission and get a friend who is a mechanic to take a look before you buy. Never, ever buy "as is", unless you are getting a spectacular price and are a mechanic.

He said the warenty company would not pay to rebuild it They said they would put a used one in instead. Dale

bubba · « **Reply #12 on:** May 15, 2009, 01:32:31 PM »

umm the transmission and torque convertor are two separtate things

DalesCarpentry · « **Reply #13 on:** May 15, 2009, 01:48:39 PM »

Quote from: bubba on May 15, 2009, 01:32:31 PM

umm the transmission and torque convertor are two separtate things

Hey I am a carpenter. I know nothing about cars or trucks. I go by what people who are supposed to know tell me. Dale

bubba · « **Reply #14 on:** May 15, 2009, 01:55:38 PM »

you have the entire world at your finger tips umm google them and learn. An educated person is less of an easy mark as I see it.

ro · « **Reply #15 on:** May 15, 2009, 04:17:52 PM »

Dale, go pay the man the 86.00 for the fllter and transmission fuild, Today I changed out the filters, oil, fuild, on my back-hoe just the stuff cost me about 300.00 and I did the work myself, so from I have read so far you are only out 100.00 for a new-used transmission and labor, and got your truck back, so you are not out that bad, for another 86.00.

Rustyinfla · « **Reply #16 on:** May 15, 2009, 05:52:35 PM »

I think next time I'd find another transmission shop to deal with. Maybe even get a second opinion.

mirage1988 · « **Reply #17 on:** May 15, 2009, 05:57:20 PM »

Dale-
Sometimes I have to wonder if you are for real.

When a mechanic gives you a diagnosis, your first question should be - what will happen if I keep driving it? He will shrug and say that you will wreck the transmission, you ask how many miles are left, he will shrug and say maybe today, maybe never. Then you say Ill bring it back for warranty work when the tranny goes out.

A hard shift into second isn't a torque converter problem like matt said earlier, it's more likely just low on fluid. I bet they did a fluid and filter change on your trans, pressure washed it, and took you for a hundred, plus the filter and fluid

DalesCarpentry · « **Reply #18 on:** May 15, 2009, 06:06:25 PM »

Quote from: mirage1988 on May 15, 2009, 05:57:20 PM

Dale-
Sometimes I have to wonder if you are for real.

When a mechanic gives you a diagnosis, your first question should be - what will happen if I keep driving it? He will shrug and say that you will wreck the transmission, you ask how many miles are left, he will shrug and say maybe today, maybe never. Then you say Ill bring it back for warranty work when the tranny goes out.

A hard shift into second isn't a torque converter problem like matt said earlier, it's more likely just low on fluid. I bet they did a fluid and filter change on your trans, pressure washed it, and took you for a hundred, plus the filter and fluid

You know I am for real. You and all the rest that think I am some kind of stupid idiot can kiss my ass!!!!!!!!!! If you ask me to build you a house I can do that. If you want me to work on your car forget about it. I stopped by today on the way home from work and paid him the rest of his money. I will not take my truck there again and will not let anyone I know take theirs either. Dale

mirage1988 · « **Reply #19 on:** May 15, 2009, 06:27:43 PM »

Not looking for a pissin match dale- pm sent

rockbilly · « **Reply #20 on:** May 15, 2009, 06:33:52 PM »

Dale, I spent several years as a manager of an auto dealership after I retired from the Air Force, my son has run a transmission shop for near 32 years. Based on my experience with extended warrantys and knowledge of transmissions repair cost, I would say you came out on the good side of the deal. First off, over the period I worked in the business most ALL warrantys have some form of deductable, a hundred dollars sounds fair. (an extended warranty is nothing more than an INSURANCE policy on various things on the vehicle.) I don't know what tranmission rebuild goes for in your area, but here it averages about $1200. a good rebuild will go for approximately $600. (I recently seen a used stick shift transmission for a Dodge 3500 4x4 pickup go for $2800. plus labor for the exchange and new filter and fluid (28 quarts) and the guy that owned the truck was happy)

I won't debate the issue, but a torque converter is what causes the engine to lock up with the transmission, it can sometimes cause a hard shift, as said, most likely from low fluid, dirty filter, fluid, etc.

crustaceous · « **Reply #21 on:** May 16, 2009, 06:01:05 AM »

Let me be the first to say: "You shoulda bought a Ford!"

bubba · « **Reply #22 on:** May 16, 2009, 06:39:58 AM »

I love it you ask a question people answer then you tell them to kiss your a%%. It may be time to be less dependent on the entire world to validate your life for you. I only say this because the kiss my ass thing was partly directed to me and I will respond to that. I guess if you dont like the answers, dont ask the questions.

DalesCarpentry · « **Reply #23 on:** May 16, 2009, 07:14:41 AM »

I would like to say I am sorry for my choice of words last night. I just got a little upset and for that I am sorry. Dale

mirage1988 · « **Reply #24 on:** May 16, 2009, 04:57:15 PM »

No problem Dale-
I shouldn't have started off my reply like I did either.

DalesCarpentry · « **Reply #25 on:** May 16, 2009, 05:02:12 PM »

Quote from: mirage1988 on May 16, 2009, 04:57:15 PM

No problem Dale-
I shouldn't have started off my reply like I did either.

It's all good.

Dale

crustaceous · « **Reply #26 on:** May 16, 2009, 07:48:17 PM »

Use your carpentry skills to build your next vehicle

Tommyt · « **Reply #27 on:** May 17, 2009, 03:29:46 AM »

Dale didn't this guy put a Trans in your truck so that the ins. company would pay ? ? ? ?
SO he spent more that he should have (of their money) so he could get the convert covered
Then after the Fraudulent act he squeezed you for some more $$ I'd have called him out on it
He either admits to Fraud and gives you the truck "SCOT FREE" or you go right to the INS company and tell the WHOLE story
Of course I'm Italian and I would have never done number one , don't even know what made me think of it

Tommyt

magooch · « **Reply #28 on:** May 17, 2009, 04:00:14 AM »

Dale, the only thing I would add to all that's been said is that you aren't limited to just one skill. For self defense it might not hurt to expand your repertoire in your spare time.

I started out as a motorcycle and auto mechanic and later became a carpenter/woodworker, electrician, plumber, welder, mason, etc. You can never have too many skills.