I'm done with Holley products (which also includes NOS, Weiand, Earl's, Hooker and Flowtech). I've been trying to get though to their tech suppport line since last Thursday (8-6) for product information. I called twice a day Thurs (8-6), Fri (8-7) and yesterday (Monday 8-10) . I was on hold hold 20 to 30 minutes each time, before I hung up.
I called Holley's corporate office yesterday (Monday 8-10). A lady answered the phone, I told her I needed product information, she told me she was going to transfer me to their tech department. I told her I've been on hold waiting for them twice a day for 20 to 30 minutes each time since last Thursday.
I asked if there was someone else I could talk to, I just had a quick question. She got rude and said if I need tech advise I'd have to be transferred and wait like evryone else. I said I've done that for three days already. I told her that when I call Edelbrock they usually answer their phone within a few minutes and that maybe I should go with Edelbrock's products instead. She said "that sounds good" and hung up on me.
Holley can go $h!t in their hat. I won't buy anything from a company that doesn't support their customers! I was going to buy a new carb and new fuel pump. Edelbrock or someone else with get my money now.
You'd think that in today's economy where people don't have as much expendable income to spend on things they really "don't need" as they did in years past, that customer service would be a priority. For most companies today, every customer counts. I guess Holley doesn't feel that way.