Welcome aboard, you came to the right place. It may be an easy fix, it just sounds like it is the ejector button lifter spring. All the patrs are located in the lug below the barrel. I suggest yoiu just bring it back to the store you bought it from as a defective gun and get another. Let them end oit back to the factory to be fixed, not you. I you do, be sure to call and ask for a "call tag" so you don't have to pay for shipping. My suggestion, as a new guy with H&R's, bring it back to the store...best of luck. By the way there are pictures and parts labeled in the FAQ's....<><....