Ruger Customer Support

[rawhidekid]

I had one of those fake Ivory grips from Ruger on a >357 Bisley I bought used.  It broke when firing the 180 grain ammo.  Inside panel broke at the nurl nut.  I sent Ruger a e-mail asking if it was covered by their warranty.  They e-mailed me to call parts to get the parts needed.  So today I called, and explained it was a used gun and asked if it was covered?  He asked for the serial # which I supplied.  Come to find out the gun did not ship with those grips, the previos owner put them on.  So now we have a used gun with although Ruger grips, not the issue.  I expected to be told they could not help me, and I would not have blamed them.  Low and behold they said they would send me the grips and to just send them back the broken ones.   I am one happy camper and Ruger is fine with me.

[shaner]

sounds good  ive delt withthe C/S 3 times and have been happy with all they did  all three times,

[rawhidekid]

This was the first I have had to deal with them for me personnely, like a stated, I would not have been offended if they had said no way.  They are OK in my book.

[BlkHawk73]

  Now why not go and buy something from them as a sign of saying "thank you".  

  Having heard of this grip split before, it's most often caused by the grip screw being over tightened. Just sayin'.

  As it's a Bisley, none came with any grip material other than wood.  Some Bisley Vaqueros models did have the fake ivory ones though.

  Also, check and find a Ruger "warrantee"  there isn't one. 

[rawhidekid]

With this kind of customer support, a warranty isn't needed.

[bodab]

I Broke my 22\45. I sent it back to ruger. They fixed it for free, cleaned it and shot it. They have an very good customer support!!!!!

[johnjohn]

I have a SBH that the barrel turned on. Ruger said send it in and fixed it no charge. I bought it brand new but it was about 10 yrs. old at the time.

[rawhidekid]

Well the new grips arived, and didn't fit.   I thought I read were they have changed grip makers.  The grips were so small the frame stuck out 1/16 almost all the way around.  I traced an outline of the old grip panel then traced the new one inside it and sent both grips back to Ruger.  Will let you know how this works out.