Author Topic: mossberg customer service  (Read 4851 times)

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Offline mspaci

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mossberg customer service
« on: February 07, 2010, 07:36:39 AM »
I am done with Mossberg.  I purchased a new .22 plingster for my sons Christmas present & the gun failed to fire. It went to mossebeerg & they had it almost a month & never looked at it 5 phone calls & 4 messages later they said next week. Next week comes & 5 calls later they still hadnt looked at it. I explained that this is unacceptable & they promised same day service to fix & ship. Said they would call with tracking #.  3 days later no call & when I reached them it still wast done. Well after a fight the rifle arrived with no explanation of what was wrong. The service people were rude & wouldnt let you finish a sentence. This is only the second mossberg I have ever perchased & my 835 was junk as well. Be cautious & dont buy based on price is all I recommend. Mike

Offline lefty41

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Re: mossberg customer service
« Reply #1 on: February 09, 2010, 09:38:13 AM »
Check out the Henry forum. their customer service is supposed to be great and is all american made.
Jerry Miller (lefty41)
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Offline dukkillr

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Re: mossberg customer service
« Reply #2 on: February 11, 2010, 05:37:12 PM »
This is only the second mossberg I have ever perchased & my 835 was junk as well. Be cautious & dont buy based on price is all I recommend.
WHAT?!?!?!?!?  A cheap piece of crap turns out to be a cheap piece of crap?  Of all the crazy things I've heard...  I don't know why people keep buy these things when there are better products for similar cost out there.

Offline mspaci

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Re: mossberg customer service
« Reply #3 on: February 15, 2010, 02:51:31 AM »
sorry, but I dont like your tone. This was an CHRISTmas prsent for my 12 year old. Sorry some us us dont have big money to spend on a .22. Regardless of price the fire arm should function properly & we should expect some level of cust service. Also the 835 was touted highly by many people before my purchase. If you dont have anything nice to say I suggest keeping your fingers from the keyboard.  respectfully,  Mike

Offline dukkillr

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Re: mossberg customer service
« Reply #4 on: February 15, 2010, 02:53:50 PM »
sorry, but I dont like your tone.
I'm sorry you don't like my tone, I get that some times, particularly when talking about cheap shotguns.

This was an Christmas prsent for my 12 year old.
Yeah, I'm sorry it has been a bad present, not too many things worse than a disappointed 12 year old.

Sorry some us us dont have big money to spend on a .22.
Right, this was the real crux of my post, and also that of lefty41 above.  This has NOTHING to do with money.  There are better guns in the same price range.  Depending on the exact Mossberg model in question there may be worse guns that cost slightly more.  What I said exactly was, "I don't know why people keep buy these things when there are better products for similar cost out there." So don't turn this into some kind of money argument.

Regardless of price the fire arm should function properly & we should expect some level of cust service.
I think you should expect to get what you pay for.  Buy a custom made $40,000 double and you should expect completely different quality than if you buy a $90.00 roman candle.  But there are higher quality products in the same price range than have a history of 1) not needing customer service and 2) taking care of customers in the unusual event that there is a problem.

Also the 835 was touted highly by many people before my purchase.
Not by me or anyone I've ever met.  Part of the reason I post on threads like this is because of exactly this problem.

If you dont have anything nice to say I suggest keeping your fingers from the keyboard. 
If no one says anything that isn't nice how do we avoid people having the exact problem you are experiencing?  And, frankly, if you're headed into the online message board world you probably need to have slightly thicker skin.  If it's not me it will certainly be someone else who fails Mom's old rule.

respectfully,  Mike
I guess what I was really trying to do was ridicule the idea that you should expect quality from a company known for putting together the lowest quality product in the market.  I wouldn't be surprised if someone was mad about the customer service for a Kia or for those Wal-Mart $300.00 tvs.  Plus I hate Mossbergs with a passion.  That's no secret.  I once watched the weld on the barrel break on one and the barrel literally fell off.  I can't even imagine how dangerous that was.  I've been fortunate enough to shoot and guide around every kind of shotgun made.  With a possible exception of the post Model 12 Winchesters, I don't think there is a worse shotgun made than the various reincarnations of the Mossberg.  I have less but similar experiences around the rifles...  But here's the thing, even the biggest Mossberg apologist can't deny that there are better options in the same price range, or slightly more.

Good luck in the future with whatever you buy, and good luck to your son in his shooting and hunting.

Offline bobg

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Re: mossberg customer service
« Reply #5 on: February 15, 2010, 04:34:14 PM »
  I have owned three Mossberg 500 shotguns over the years. Never had a problem with any of them. Never owned a Mossberg rifle so i can't say anything about them. The only reason the shotguns are gone now is because i don't hunt much anymore and have sold most of my guns.
               bobg

Offline mspaci

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Re: mossberg customer service
« Reply #6 on: February 17, 2010, 08:26:43 AM »
  Actually I have very thick skin, been in posting forums for a while. Usually dont have any problems except with guys like you who seem to think you know it all. So what rifles are similar in price? There was nothing when we went to look in a bolt action. What better products are out there? This rifle was $129. The other bolt was a savage with scope for $400. The 835 WAS & DID get good reviews & I spoke with many people about it before the purchase. It just wasnt for me.  I also like & use NEF firearms & have had great cust service & they have preformed well for the money. I wouldnt trade my 3 for anything out there. My ultra slug shoots exceptionally well, my 10 guage shoots an outstanding pattern at 50 yards & has killed countless turkeys & my 20 guage has about 300 rabbits to its credit. I have hunted with guys rabbit hunting with $10,000 shotguns that nearly cried when they got scratched. I beat the brush with mine, use it almost everyday while running beagles & guess what rabbits are just as dead from my $89 gun.
    My point is that I SHOULD expect a firearm to work & SHOULD expect some cust service.  Maybe not as much as your $40,000 gun, but some.

If no one says anything that isn't nice how do we avoid people having the exact problem you are experiencing?  And, frankly, if you're headed into the online message board world you probably need to have slightly thicker skin.  If it's not me it will certainly be someone else who fails Mom's old rule.

my point exactly, I am warning people about this problem, not asking for a smart @ss answer. At least the previous poster had a suggestion. So basically what I am saying to you is leave it alone, nless you have an honest solution or suggestion. I think I have it covered otherwise.  Mike

     

Offline dukkillr

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Re: mossberg customer service
« Reply #7 on: February 17, 2010, 09:20:36 AM »
And my point is that you shouldn't.  We will simply have to disagree.  To me it seems obvious that if you buy the lowest quality gun for the cheapest possible price you should expect crappy service if you get any at all.  Spend a bit more and get a quality gun from a quality company and you should get quality service.  I wasn't advocating a $40,000 rabbit guns just using the extreme as an example.  NEF is different for several reasons, 1) Isn't it owned by Remington?  2) The single barrel thing is a unique niche where cost is not directly comparable to many other guns. 

The Savage Mark 2 is similar in price
It appears that a few marlins are available in a similar price
I've seen the cheaper configurations of 10/22s in this range
Tons of used guns are available

I am not a know-it-all.  Take a look at the handgun forum, or the fishing forum, or the woodworking forum, or probably 80% of the forums available here.  You won't find me doing anything but occasionally asking for advice.  But there are some things I know a great deal about.  One of those things is that Mossberg does not, has not, and probably will not make a quality product that I would ever want to own or recommend owning.

On the plus side, it appears that I have changed the direction of your argument:
From your first post "... 835 was junk"
From your last post "[The 835] just wasnt for me."

If we keep going eventually you will find yourself defending the very product you started a thread to complain about... 

Offline Old Grizz

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Re: mossberg customer service
« Reply #8 on: February 18, 2010, 11:37:02 AM »
Even the most expensive rifles can fail from time to time. You have to remember these rifles are made on an assembly line not hand made by one person. Mossburg is a low end gun but I have known a number of folks that owned them without a hitch. I'm not shocked you had a problem with the rifle but what I am surprised at is the problem with service department. I would never buy any product from them just because of the service.
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Offline lil_hunter12

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Re: mossberg customer service
« Reply #9 on: February 18, 2010, 01:00:41 PM »
i have a maverick which is a mossberg shotgun and i have not had a problem a good friend of mine had the same problem with their customer service took him a month to get it back but after that the only problem was the sight broke after a year but never had a problem with accuracy or reliability after he got it back from the factory.

Offline mspaci

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Re: mossberg customer service
« Reply #10 on: February 19, 2010, 04:32:24 PM »
duckbill or whatever your name is, I will not get into any further argument with you. jerks like you are why i dont post much. Be a jerk & shoot what you like, you havent changed the argument, 835 was junk, came highly recommended but just wasnt for me. Guys like you just sit around & twist words around.  If you dont like Mossys then why would you even look into this forum. Go shoot your expensive guns, & enjoy them as i will my cheap stuff. Nef was just purchased by remington, my guns are all previous to that & service & quality were excellent. You were right about one thing though, you dont know much. Guess the know it all hit a nerve. I will comment with you no further, you are not worthy of my time or energy.

Offline JPShelton

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Re: mossberg customer service
« Reply #11 on: February 24, 2010, 12:54:13 AM »
Plus I hate Mossbergs with a passion.  That's no secret.  I've been fortunate enough to shoot and guide around every kind of shotgun made.  With a possible exception of the post Model 12 Winchesters, I don't think there is a worse shotgun made than the various reincarnations of the Mossberg.

It is indeed no secret that you hate Mossbergs with a passion.  I happen to enjoy mine, and more than just a little bit.  In fact, I probably enjoy it more now than I ever have.

I have also been fortunate to guide.  I was a licensed and bonded hunting and fishing guide (#2725) in the State of California from 1995 to 2006.  During that time, I was exposed to a variety of makes and models of shotgun.  The only gun I can recall failing in the field while guiding clients was a Beretta 391, but I wouldn't be quick to call the model a POS.  I don't have much use for them because they don't fit me very well and I can't hit much with them.

Out in California, I didn't deal too much with truly incliment weather or really high humidity.  I deal with those things now here in Oklahoma, along with the chaff from prairie grasses and other assorted crapola that likes to wind up in the inner workings of a gun.  In this kind of environment, or at least the environment that my Mossberg gets used in, its attributes shine.  I know that is hard to believe to a guy with the view that the quoted posted above has, but the M-500 DOES have some pretty nice design elements.

One of them is that the action doesn't rely on close-tolerance fitted parts for correct function.  The kind of crapola that gets kicked up in the air just by walking out here and that wants to take up residence in other kinds of gun isn't so inclined to do so in a Mossberg 500.  And even if it does, the action will still cycle. The alloy receiver is very nice for corrosion resistance when you're hot and sweaty during the dove opener and the humidity is pushing past 80%.  Kinda handy in the rain, too, as there is less to rust.  Also handy in the rain, at least on my older version, is that the wood of the slide doesn't try to touch the barrel and there is enough clearance to prevent it from doing so even if the wood swells from moisture absorption.  Then, there is the issue that humidity isn't just rough on the outside of a gun, but the inside, too.  The M-500 is very easy to detail strip and clean.

I prefer the ergonomics of the safety selector and slide release of the Mossberg over other the Remington 870.  I also appreciate the fully open loading port resulting from the elevator being UP when the gun is in battery. 

As for reliability, I did have one very disappointing failure of the cheezy plastic safety slide when the gun was only a year and a half old.  I fixed it forever by making a slide out of brass.  Should I have had to?  No.  But otherwise, this gun has been flawless in feeding, firing, and ejection, even with crappy old Activ all-plastic shells from the good old days.

As for patterning, mine is a flat shooting 50/50 gun on the board, and one that centers the pattern to point of hold with a variety of loads. 

As for swing and balance, mine sports a 24" vent rib barrel running extended choke tubes and balances on one finger just forward of the ejection port.  It weighs a tick under six pounds empty, with a very dynamic between the hands feel.

The action was snot slick when I got the gun 31 years ago and it is even slicker now.  Practically loads itself.  ....And to think that Benelli claim credit for "inertia driven".

Looks-wise, my 1979 vintage New Haven 600ct. came with very highly figured mahogany buttstock and color-matching but less figured fore-end wood.  The impressed checkering wasn't any more or less ugly on this gun than it was on Wingmasters of the day.  Not walnut, but nice looking lumber none the less, and a factor in the relative light weight of the gun.

The internal finish on mine was flawless from new and shows little wear, though the gun has been used with some frequency every year that I've owned it.  I don't shoot competition level volume in the gun, but have certainly gone through 1,000 rounds a year with it since new.  It still has plenty of life left in it and will clearly have useful life left when I no longer do.

So, here is one former licensed guide who DOES like at least ONE Mossberg product.  I wouldn't trade my New Haven 600ct for anything.  That is not to say that I haven't enjoyed higher-end guns, because I have, and that is not to say that I have no want of anything else, because I do.  I sold a Parker Hale (Ugaterechea) 20 gauge to make way for a 28 gauge A y A 4/53, which I am currently saving for. 

Quote
But here's the thing, even the biggest Mossberg apologist can't deny that there are better options in the same price range, or slightly more.

I both agree and disagree with the quote above.  I really enjoy shooting and hunting with my New Haven 600ct.  I don't have the same warm and fuzzy feeling for Mossberg M-500s of the same vintage, prefering my house brand variant with its slicker feeling single-bar action and much nicer figured mahagony woodwork.  I wouldn't personally spend $225.00 on a new M-500 and to be frank, I wouldn't want to shoot a NEW one if it was given to me.  It isn't the design I have an issue with.  It is the execution.  The current production M-500 doesn't feel like mine.  It isn't as slick as mine was when new.  It isn't as nicely finished inside or out.  They look crappy and feel crappier.

But here, I think the "they don't make 'em like they used to" caveat definitely applies.  Early production, single action bar M-500's, with walnut stocks and metal saftey slides, have all of the pluses of the Model 500 action with none of the vices of shoddy manufacture present during the last two decades of production. 

In short, while I agree with the quoted poster's assertion that the new ones are worthless, I think that the single action bar 500c from the first few years of production, with walnut stock and metal safety slide, ARE a decent gun and worth consideration as a nasty conditions kind of gun.

-JP

Offline gstewart44

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Re: mossberg customer service
« Reply #12 on: February 24, 2010, 05:15:48 AM »
I too have had one pump shotgun for over 20 years - a Mossberg 500.  I bought it knowing it was inexpensive, but also had the backing of US Military for passing it's torture testing.  For that reason alone I chose this shotgun.   And it has served me well in the swamps of Florida and Geogia since 1985.   I have taken turkey, deer, hog, rabbit, dove, duck, squirrel, coyote and snakes with it.    It has been blistering hot (summer of 1998), freezing cold (November in Vermont) wet and muddy in the swamps, dusted up with dog fennel, and like JP said above it keeps on working.   This is why the military chose the Mossberg when they did.  

I started guiding for spring turkey hunts about 10 years ago and I picked up a NEF turkey shotgun.   I would let my guests/clients use the Mossberg if they did not have the appropriate shotgun.    The Mossy has brought home turkey every year that I have guided out.  

I am disappointed with the experience of the OP and customer service.   I have only had two dealings with Mossberg CS over the years and both times were very pleasant and easy.    Maybe they have changed some things with the economy being as it is but they need to pay close attention to it.    Poor CS will ruin any business.
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Offline Lon371

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Re: mossberg customer service
« Reply #13 on: February 27, 2010, 12:38:08 AM »
Quote
But there are some things I know a great deal about.  One of those things is that Mossberg does not, has not, and probably will not make a quality product that I would ever want to own or recommend owning.

Why are you on the Mossberg forum then?

I have 3 500's. A 12, 20 and the dreaeded(others oppinions not mine) 410. I would like to have a pretty gun to display. But for use in the hills and woods I have functioning usable guns, that I do not have to worry about getting dirty or a scratch. I have had no issues with the 3. So I have not had to deal with customer service. Sorry to hear you have had issues with the gun and people.

 I am glad there are people who buy those higher dollar guns, keeps the demand down on the working people's guns ;)

Lonny

Offline GLHolmes

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Re: mossberg customer service
« Reply #14 on: April 04, 2010, 04:56:53 PM »
I've never shot a Mossberg that I didn't like; all I've shot are .22s and shotguns though.  I don't understand why anyone would NEED a pump action shotgun other than a Mossy 500--I absolutely love mine.

Offline Tn Jim

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Re: mossberg customer service
« Reply #15 on: April 09, 2010, 04:39:02 PM »
I have had to deal with Mossberg CS twice over the years. First around '95 about a late 70's M500 that I screwed up. Second time was two years ago when I bought a new 930 that didn't have the chokes and wrench in the box. Both times their CS bent over backward to help me out. Maybe things have changed recently, I don't know.

BTW, both guns have been dead nuts reliable, no matter what I have put them through.
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Offline jmckinley

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Re: mossberg customer service
« Reply #16 on: July 09, 2010, 05:54:00 PM »
 Was reading this and I have used Mossbergs for over 40 years and only had one give me an issue. I broke the stock on an 835 and took it 2 weeks to be replaced. I have always had great luck and service. I like people to bad mouth these guns, I have took a ton of birds wih these POS for over 4 decad and have a 500 12, 835 WF and 500 20. Will get an 835 Turkey for next season. Im a 60 year old vet and the military still likes em....NOUGH SAID.  JESS
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Offline Lloyd Smale

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Re: mossberg customer service
« Reply #17 on: July 10, 2010, 02:20:02 AM »
Ive got two 500s and an 835 and combined they have many thousands of rounds through them without one bit of trouble. Ive owned at least one 500 since i was 21 years old and have never had one break.  the 870 rems i own and have owned have been alot more trouble. they may not have pretty walunt or beutiful blueing but they get the job done. I have more custom guns then most here but i also have working guns. Ive watched 2000 dollar shotguns fail at the trap range. Not everyone is into guns enough to justify spending big bucks on one to impress there neighbors. Same goes with rifles. I have a slug of nice bolt action rifles i also have a couple mossber atrs. I dont have a ton or rounds through them but the 06 i just got this summer has about a 1000 through it in load developement so far and its accurate and nothing has broke. It aint one to impress the guys at the range but when i show them the targets ive shot there aint none of them laughing. Guns are mechanical devices and if shot enough they all break. Guys brag on rugers and i have a slug of them. Ive had more rugers back to the factory then all the rest of my guns combined 2 times over. I dont know of a single brand of gun ive owned that hasnt broke at one time or another and theres rarely a time where i dont have at least one gun down for repair. I know for a fact that if crap ever hit the fan a couple of the guns id grab to run with would be shotguns and theres no doubt in my mind that theyd be my two 500 mosbergs.
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Offline huntswithdogs

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Re: mossberg customer service
« Reply #18 on: July 10, 2010, 05:54:37 AM »
MSPACI,
Sorry to hear that you had problems with Mossberg. I've dealt with them on numerous occassions and haven't had any problems other than having to wait on someone to pick up the line. I had to deal with Berreta/Bennelli/Stoeger's service dept a few years ago and received much the same as you reported with Moss. Reports from others have been shining reveiws though. Musta just been me...



Being in the automotive industry for the past 30 years, I've heard too many comments about which kind of vehicle is the biggest POS. "I'd never buy another such & such kind of car because they're JUNK!" Yeah, stuff happens to everything, no matter the cost or how it's made, either by hand or machine. Doesn't make it any worse or better than another product, just one that had a fault.

Me, I'll keep pumping rounds thru my ole 500s until they quit. Might be awhile though, I've had them since back in the late 70's or early 80's. Both, a 12 and a 20, have had more rounds thru them than most folks will ever put thru theirs. These 2 shotguns and me have been wet from rain or falling in creeks, taken rides down ridge sides when I lost footing, snowed on, been thru way too many briar patches and baked in the dove feilds. They're my "GO TO" guns when I don't know or am having a problem deciding what to hunt with.


HWD

Offline hornady

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Re: mossberg customer service
« Reply #19 on: July 14, 2010, 03:18:18 AM »
I own two older Mossberg 500, both were bought back in the 70s, the one has had hundreds of 3-inch magnums threw it, and I still use it for predator hunting, It has never gave me a problem.  I know nothing about the new 500, I have read on post the quality has gone down over the last few years, but who knows. But then some of the Gun Rags give it high marks for the Money. Everyone has different expectations.
I was helping my brother find a Rifle for his son; I posted on here about the Mossberg ATR100. I think there may have been two replies. Neither was glowing. Guns & Ammo also gave the ATR low reviews.
But I have known guys that love the ATR.
Winchester a company that is not known for junk did put the 1400 out a few years back, not what I would call a quality shot gun.
I think as with anything in the Business world, the bean counters get involved, quality and service go down, when it starts effecting sales, hopefully it turns around. Sorry to hear your trouble with Mossberg, it makes it that much worse when it’s for your chil

Offline frankjg

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Re: mossberg customer service
« Reply #20 on: November 08, 2010, 12:58:36 PM »
I bought a 500 a few weeks ago and a coffee spill got my users guide. Called CS and 4 days later a new guide arrived in the mail.

Guess that please and thank you helped.

I did not start off by saying that their books were crappy because they could not stand a coffee spill.

Thanks

Frank

Offline thejeeper

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Re: mossberg customer service
« Reply #21 on: December 12, 2010, 05:14:30 AM »
It is too bad that people cannot refrain from arguing over every little thing, especially when it is opinion based. Back to the OP, the Mossberg Plinkster is imported. Not everything imported is of poor quality, but this mass-produced little guy just didn't receive the research and development that it should have. A Marlin Model 60 would have been a "lifetime rifle" choice for you. For the .22's, I would highly recommend staying with a large company, USA built product. In my family, there are a total of four .22 caliber rifles. Three are US built and one is imported, but good quality. I am sorry to hear that you had issues with yours. For the $100 price range (range being +/- $25) you could have picked up one of several US built rifles.

Again, not all imports are bad! I am sure there are plenty of guys out there that would love a $15,000 Italian built shotgun!


My "deer rifle" if you will, is a Mossberg 4x4 chambered in .270. I had one issue with the stock after I bought it and Mossberg's customer service was nothing short of EXCELLENT. I returned the rifle to them and I received it back in two weeks with a completely new stock. They also threw in a very handsome Pillarlock case. My Mossberg is US built and as far as quality is concerned, I would put it up against any other .270 from any other maker. Accuracy is also very good! I consistently have 3/4" to 1" groups at 150 yards with cheap factory ammo.

Good luck and do your research in the future. Remember to believe half of what you see and none of what you hear...
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Offline stringofpoloponies

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Re: mossberg customer service
« Reply #22 on: December 14, 2010, 01:53:44 PM »
 if it makes you feel bettermost gun repairs ive had to deal with including recently a thompson center i had to send in is at least 6 weeks wait. more like 2 or 3 months. i waited near a year for my new england firearms to sit at the factory waiting for parts.glad you got it back. seriously mossberg has been very good to me over the years. they even offer refinishing of your old guns to make then look new for dirt cheap.