Author Topic: Have I said before how much I love RCBS? (Read 471 times)

Robert · « **on:** November 24, 2003, 04:12:29 PM »

Last week, a box dropped from my shelf and broke part of my scale. (my fault) The next day, I went out to load some 300 UM shells, about 28 degrees out there, and my lube didn't work at that temperature, and/or my brass was expanded from the cold. Anyway, I stuck a case in the die, and broke my decapper, and crushed the sizing ball getting it out. I E-Mailed RCBS, and they said replacement parts are on the way, NO CHARGE, and it was all MY fault. Can't argue with that.

Thomas Krupinski · « **Reply #1 on:** November 24, 2003, 04:22:31 PM »

Robert,

Now if they would only preposition the potential parts for replacement on your bench before they break, now that would be customer service!

I am waiting on a small stem for my primer pocket swagging die that bent on Thursday, the warranty section was not in till Monday, so hopefully it will have been mailed out today.

jhm · « **Reply #2 on:** November 25, 2003, 06:05:50 AM »

I eill 2nd. Roberts opinion on RCBS they are first class in my book, I havent had a problem with them, I dont think their is anything they wont do to satisfy their customers.

JIM

longwinters · « **Reply #3 on:** November 26, 2003, 10:38:40 AM »

I have had the same fantastic service from this fantastic product. I think I am RCBS for life.

long

Jack Crevalle · « **Reply #4 on:** November 27, 2003, 03:24:07 AM »

This is why you by something by it's value, not by it's cost.

Duffy · « **Reply #5 on:** November 27, 2003, 06:04:38 PM »

The only problem I've had lately is the yoke on my lubesizer keeps breaking. The original lasted over ten years but cracked out. They sent me a new one lickety split but I didn't even get it installed and the spot weld broke and it fell apart. Called them up and they fired another one out which lasted through 10 bullets and same problem. I called them and told them that the spot welds are not properly done and it just seems to go in one ear and out the other. I welded up the last one and am still using it but have a new one on the bench. Don't know how long that one will last either. It's great that they replace stuff but if there's a problem let's get it fixed before you just keep sending out defective parts. Other than this I've had exellent service from them.

Ryan