I have never owned a Daisy, but had a problem with Crossman last year. Bought a 392 multi-pump rifle and wanted the special red sealant oil that is needed for the pumpers. E-mailed Crossman to purchase some and they never contacted me, bought it elsewhere. Have gotten rid of the rifle due to accuracy problems, used up the red oil on regular guns.
Having been in telephone customer service roles for several outfits myself I must say that it is probably a low pay issue, poor morale. But that is just a guess as I have not worked for Daisy, but boy, the pay issue is bad for all the American companies I have worked for doing customer service.
