Antivirus 8 Removal Help

[Dinny]

This evening my wife downloaded a antivirus program that is also a rogue virus. I have researched it on the internet and found that is not a vicious virus. Instead it is using scare tactics to make you purchase their lousy antivirus software. I have scanned my computer thoroughly and found two viruses. Neither of which McAfee will/can remove. My McAfee is up to date and a current subscription. Once the scan was complete, it stated that termination failed for one and the other prompted me to rescan after restarting the computer. Neither have been removed. It seems to only affect my wife's profile even though she used my password to log in as the administrator to download it.

UPDATE: My BIL who is a IT specialist in Chicago just recommended a Softpedia fake software remover. I'm using it right now and will report back later when I know more.

Any advice is appreciated.

Thanks, Dinny

[quickdtoo]

Download MalwareBytes, install and run a scan. 

Tim

http://www.malwarebytes.org/

[Dinny]

Thanks Tim!

 I read where someone suggested using MBAM to clear it out and I had no idea what MBAM was. Being after midnight and fighting with it for over 4 hours, I was too tired to search for the meaning to the abbreviation. I thought the fake antivirus removal tool took care of it last night. But....after I used it, and while performing another McAfee scan, some Whitesmoke Translator was downloaded to our computer and was causing many redirects and popups. Surprisingly a simple uninstall cured that. The last thing I did was another McAfee full scan and it detected nothing. Now the MBAM has already found 158 infected objects.

Hopefully this gets it all.

Thanks, Dinny

[Dinny]

Any idea why MBAM finds 869 infected objects, but only removes a few of them? I'm on my 3rd scan hoping to trick it into quarantining the leftover objects. 

Thanks, Dinny

[quickdtoo]

I dunno Dinny, I've used it on about a dozen PCs that I've fixed for friends, it always removed everything, check their forum for help.

Tim

http://forums.malwarebytes.org/lofiversion/

[Dinny]

I dunno Dinny, I've used it on about a dozen PCs that I've fixed for friends, it always removed everything, check their forum for help.
Tim
http://forums.malwarebytes.org/lofiversion/

Tim,
  I think I beat it...finally. I just did a Quick Scan and it found nothing. Now I'm doing the Full Scan to double-check it all. 47 mins into the Full Scan and nothing found so far.

Thanks, Dinny

[bigbird09]

I prefer Super antispyware over malware bytes,  usually detects more stuff and does a better job removeing them.  Also for some things to be remove these programs have to have your PC running in safe mode,  to get there restart your PC and keep pressing F8 until a menu pops up.   It should have start in safe mode, safe mode with networking, and a couple other,  select run in safe mode.  Then do a full scan and let it run and do what it needs to do, then you can restart your pc and it will boot back normally then I would run another full scan just to make sure.  Also on another not, I would ditch mcafee,  it and norton really are not worth what you pay for them and they slow your system down,  considerably if you are on an older machine.  I use free antivirus called avast, I ahve also used AVG with zero problems.  I actually had more problems with norton 360 than I have with either of these 2 free AV's.  That combined with smart surfing and you pretty much eliminate most your threats.