3 or 4 years ago when I first got this computer I was unable to make Verizon email work, even though my highspeed internet was through Verizon. I gave up, installed Mozilla Thunderbird, and never looked back. Later on, Verizon sold out their phone service in Vermont to Fairpoint, and for me at least, the transition went smoothly. The Thunderbird email went through that transition OK and I never lost anything. Except spam. Thunderbird seems to stop all of the ridiculous spam that I used to get when I was using Verizon and Outlook Express.