Taurus warranty/replacement is OUTSTANDING

[twoeagleak]

hello everyone,

first time i have posted on this site, been lurking though.

the storyi purchased my son a Taurus tactical for his birthday.  the second day home, we began reloading some brass with lead truncated bullets i had purchased earlier.  we were having trouble ejecting a loaded round, so seated the bullet a few thousandths to shorten the over all length, and a little harder crimp.  we were only reloading 6 at a time and shooting them to see how they preformed.  the second batch my son went outside to shoot them, i was inside, and after the first shot i heard my son screaming, ran outside and the gun handle had blown up.  the brass ruptured.  he was holding his hand, i said let me see your hand he showed me, no blood.  thank God.  the handle had blown apart in several pieces.  my son was not seriously injured, although quite shaken up.  we boxed the gun pieces up took it back to the dealer, he sent it in along with a letter describing what exactly had happened, with a pic of the split brass casing.  4 weeks later we got a call from the dealer, that the gun was back.  when we went to pic it up, Taurus had sent a brand new pistol back.  now that is what i call service excellence.

yes, i thought about all the possibilities of what may have gone wrong.  double powder charge, over crimping, seated too deep.  we were following the recipe, according to the reloading manual.  truth is, will never know exactly what caused the split casing.  just wanted to let ya all know about the reliability of Taurus warranty/repair/replacement.  excellent.

have a good day tom.............

[boatboy]

You know I think I have started the worlds greatest reloading Museum.
I have everything I need to get rolling twice I have dies for almost every gun I own.Just yesterday I bought some 375 H&H dies and brass. I have more brass than a scrap yard. I got some of this stuff from some of you.

Honestly stories like that scare the snot out of me.
Most everyone I know loads and will help me but....

Hank

[pspinc2003]

I am extremely surprised they stood behind the warranty even after you admitted you were using anything but factory manufactured ammo.  I thought they had disclaimers against using reloads.

[crash corrigan]

I bought a PT 1911 in Aug '08.   When I took it to the range I tried out a box of American Eagle ammo in FMJ 230 Grn.   The first mag went just fine.  On the second mag the gun failed to fire.  There was a fresh round in the chamber and the weapon was on half cock?   Strange....

On the 3rd magazine I had four rounds fire with one pull of the trigger......scared the dickens out of me.   On the next mag I had two double taps with one pull of the trigger each time. 

At this point I emptied the gun....put it back in the box and took it, my empties, the partially full ammo box and drove to the gun store where I had bought it.   My gunnie looked it over and took a new gun from stock and I walked out with a brand new gun. 

6,000 rounds later and this gun has never had any problems whatsover and will group into 1 1/4 at 25yds from a rest.  I added a better set of grips and I had it reblued last year as the factory blue job is kinda thin and wore through fast. 

The original gun came back to my gunnie with a new trigger group and sear as that was the problem.  No charge to anybody and Taurus even paid for the shipping both ways.

The turn around time for the defective gun and a repaired one back to the gun store was about 4 weeks.

I have had a Taurus Model 85 Lite model in .38 for many years and it shoots better than I can.  I like to surpise my buddies at the range as I can clang the gong at 40 yds on every shot with my handloaded .38's from a two handed hold.......  With loaded down rounds it is a pleasure to shoot.

[dakotashooter2]

Sent a Taurus 450 back because it kept misfiring when shot rapidly in DA. Sent them a note telling them exactly what was happening. Got it back 1 1/2 moths later with a note that all was well.  Took the gun out and it did exactly the same thing.
 About then I noticed the cylinder was not always locking up when it was rapid fired and would ever rotate causing the firing pin to drop on the rim or between chambers. I took the gun appart polished the offending parts and never had a problem again. Now when I have trouble I just polish the parts myself and it always seems to fix the problem. I'm not very trusting of their service dept.

[corbanzo]

I actually got them to send me parts, my hammer spring on my RB is gettin a little light at times on CCI small rifle primers, so ordered a new mainspring and firing pin spring. 
 
Use to be they would tell you you had to send it in.  I like it. 

[44 Man]

I have to also say I have had excellent service from Taurus.  Sent in a Gaucho .45 that had the wrong height front sight on it and they replaced the barrel w/sight and sent it back to me with a verification target.  Fast and efficient service.  I was very careful to describe the problem and I followed it up with a phone call after the gun arrived at Taurus.  I have found them to be quality guns with excellent service.  44 Man