Author Topic: An Open Letter To The CEO Of BPI/CVA  (Read 2984 times)

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Offline CScape

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An Open Letter To The CEO Of BPI/CVA
« on: April 07, 2011, 08:48:40 AM »
Forward:  Since the gentleman never responded to the letter I mailed two months ago, I thought I would post the letter here, to make as many of you aware of the issues I have found with CVA and their Apex rifles, as I can.  I will also post this on two other hunting and shooting forums I belong to.
 
The result of the letter below...NOTHING...no response...like the letter was never sent.  The .270 barrel I sent back to their repair facility was replaced with what appeares to be a used barrel, along a 30% "VIP" discount card good for purchases at their online store, but when I went online today, to order the .243 Apex barrel I mention in the letter, the code wouldn't work.  After calling CVA, it turns out the online price is "special" so they won't allow the discount.  Figures! 

I have not changed my mind about the Apex rifle, but I have serious reservations about the company.  I would urge all who read this to think twice before purchasing anything from this company.   The letter follows:



Dear Mr. McGarity,

On November 26 of last year I purchased a .45-70 Govt. CVA Apex rifle (barrel serial number 61-06-011427-09, frame serial number 61-06-000882-10) from GunForAll.com, for which I paid $495.07 (proof of purchase enclosed).  Range tests with that rifle, shooting Hornady LEVERevolution 325 grain FTX ammunition, with a Leupold VX-II 3-9x40mm scope, produce three shot same-hole results at 100 yards.  That accuracy wooed me into keeping the rifle even though there were some fit and finish issues with it.  Upon inspection out of the box, I found the barrel drilled and tapped for iron sites without any sights or filler screws being supplied with the firearm.  This leaves holes that can and do collect moisture and debris when in the field.  I consider this a negative rather than positive feature.  The fact that .45-70 barrels are drilled and tapped should be noted in the barrel description so that the customer is aware that it’s coming that way.  Upon closer inspection, there is a narrow flat spot on the top of the barrel (photo #1) about where the front of the scope lines up, that measures approximately one inch in length by one eighth inch wide, that was there before the final finish was applied. The weld on the left side of the barrel that mounts the base to the barrel (photos #2 R & L) suggests that the Spanish welder had too much Sangria the night before, as that weld is an unsightly mess.  That weld or the barrel “dent” should have been enough to fail a rigorous QA inspection.  Moving on, there is a significantly wider gap between the barrel and frame on the right side (photos #3 R & L) that cannot be adjusted out, and is present no matter which (of three) barrels I mount on the frame, suggesting a centering alignment problem with the frame, not the barrel.  While that may not affect the accuracy of the firearm, long term function is questionable, as fired cases in all barrels show that the firing pin is not striking the center of the primer (photo #4), an obvious sign that the barrel is either misaligned on the frame, or the firing pin hole is drilled off-center.  These issues all detract from the Apex’s overall appearance and quality.

Having said all of that, I was still intrigued enough by the accuracy of the Bergara barrel, that I ordered two more; the .270 barrel (SN 61-06-001834-10) on December 10, from Prairie Arms Web Store, for which I paid $264.49 (proof of purchase enclosed), and the 300 Win Mag barrel (SN 61-06-002966-09) on December 12, from PistolandPawn.com, for which I paid $246.87 (proof of purchase enclosed). The variety of vendors suggests the significant problems I encountered finding the barrels I wanted.

Regarding the 300 Win Mag, I found no issues with that barrel but am still in the process of attempting to find ammunition that will group tightly in it.  The list of non-successful candidates so far includes Hornady 180 grain SST Superformance, Winchester 180 grain Ballistic Silvertip, and Nosler 180 grain Accubond Trophy Grade, arguably three of the best production brands on the market today.  The scope, by the way, is a Leupold VX-3 4.5-14x50mm LR with Leupold PRW mounts.

Before I get off the subject of this barrel (and others with standard tapers) I would strongly suggest that you have the folks from Durasight make a rail that fits the standard taper on centerfire barrels without creating the “diving board effect” on the front of the rail that we have now.  Not only does it detract from the overall appearance of an otherwise good looking firearm, I question whether hanging a scope out there with no forward support, is good for the scope or the long term accuracy of heavy recoiling firearms such as the 300 Win Mag, and may be affecting my ability to get tight groups now, even though the Durasight rails were reinstalled and rings installed to spec, all with Loctite on the threads.

The .270 is another matter.  I am in the process of boxing it up and sending it back to you for replacement (copy of the Center Fire Repair Form enclosed).  After having significant problems printing consistent groups with any ammunition I fired through it, I sent three boxes of Hornady ammo back to them for analysis, because I was getting pierced primers with their stuff.  While they conceded that early lots of the ammo I was shooting had problems with thin primers as well as their Superformance powder mix, and are replacing the ammo, they also measured the fired cases and found the barrel to be out of SAAMI specification for head space (Hornady email enclosed).  I am including several of the returned Hornady cases with the barrel, as well as fired cases from Barnes 150 grain Vortex, and Winchester 130 grain Ballistic Silvertip ammunition, all fired through that barrel.  Have your people take a look at the primers.  There is obvious primer cratering and some weird deformation that looks like the firing pin may be double tapping the primer, which is also visible on the 300 Win Mag cases.

Then there’s the issue of registering my center fire rifle and barrels.  I do not own a CVA black powder firearm, and did not register one with your company.  I registered a .45-70 Govt. center fire rifle, a .270 center fire barrel, and a 300 Win Mag center fire barrel.  In all three instances I got an email (copy enclosed) thanking me for my muzzle loader purchase.  After a couple of years in the interchangeable center fire rifle barrel business, you should have corrected that faux pas, but perhaps in a true Freudian slip, the failure to do so may reveal your continuing corporate mind-set.

Then there’s the (must be informal since there’s nothing on the BPI or CVA websites) announcement that beginning in January of this year the CVA store will become the sole supplier of after-market Apex barrels and that the price has been dropped to $219.95 for the center fire models.  While I got the news unofficially from a post on one of several hunting and shooting forums I belong to, you were quoted in that post.  The post must have some truth to it, as barrels are again becoming available on the CVA store website; most at the stated price.  That being the case, I am formally requesting a refund of the difference I paid for both the .270 and 300 Win Mag barrels in December.  That is too significant a price drop, too soon after the purchase, to shrug it off as a “shoulda waited to buy” timing issue.

I have recently purchased and am awaiting receipt of a second black composite frame and forearm, so now actually own four forearms…one each for the three barrels I now own, and one for the one(s) I am about to purchase.  Yeah, call me stupid, but I still want a couple of more Apex barrels…that is if you can manage to produce any more, and sell them to me for $219.95 (or you could just send me two, for all of my trouble).  I would like to own the .35 Whelen for myself and the .243 for one of my granddaughters (hence the second frame).

You see, the thing is, I really believe that the Apex is a great idea, and has the potential of becoming the only rifle I carry afield.  You have to understand that’s saying something coming from me, because I am a sixty-one-year-old who cut his teeth on Winchester and Remington bolt guns.  It’s just that I don’t typically have to fire more that one shot these days, prefer to load only one round at a time to preserve accuracy down range, I’ve never liked the Thompson Center “boat paddle” design, and the H&R’s…well, I’d just rather not go there…

That, in a nutshell, is why I am writing this letter.  If I didn’t care about the Apex, I have enough money these days to just throw the stuff in the gun safe or give it to my son-in-law, lesson learned, and move on, but I want to see the Apex succeed, and be produced with the craftsmanship and quality of a center fire rifle, not just a center fire barrel stuck on a muzzle-loader company’s frame.

I may be contacted at ccloer@aol.com

All those with Customer Service issues with CVA and that respond with the issue, please provide your email address for further contact. Bigblock455 Moderator
NRA Endowment Member; MS Gunowners Assn Life Member; Shoot only what you can't miss.

Offline Buckskins & Black Powder

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Re: An Open Letter To The CEO Of BPI/CVA
« Reply #1 on: April 07, 2011, 10:04:08 AM »
Cscape, could you please post your Email address in your original post for contact information. I will forward to CEO and have him get in touch with you.

Jonathan

Offline CScape

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Re: An Open Letter To The CEO Of BPI/CVA
« Reply #2 on: April 07, 2011, 10:18:22 AM »
Done...added to the bottom of the original post.  Thanks Jonathan.  ...Carl...
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Offline Rick Teal

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Re: An Open Letter To The CEO Of BPI/CVA
« Reply #3 on: April 07, 2011, 12:09:08 PM »
I'm a bit peeved with CVA's customer service as well.

I had bought a used CVA ML a few months ago, and had a minor question on an operating issue.  I e-mailed CVA with the question, and immediately received machine generated responses from both CVA and BPI stating that I would get a response, though my request would be answered in order, but if I had a critical question I should phone them.

After a week or so, I hadn't received an answer, and searched for and found the info I needed elsewhere (though the ML season was now over but I had another gun I'd used).  I waited another 5 weeks, and still no answer.  I then sent a follow-up request to CVA and received the same two automated responses as before.  As yet they haven't replied to either request.

Also, over Christmas I bought a new CVA Wolf, submitted the warranty, and shortly afterward I received an e-mail telling me I was eligible to enter a contest.  When I tried to enter, however, I was rejected because I have the audacity to be Canadian.  You'd expect that they wouldn't send this paperwork out with guns they export to regions where they won't honour the submissions (or confirm electronically with people in these same areas).  This shows a lack of attention to or interest in customer service.  It makes you appreciate companies like Bushnell and Excalibur (who go to the extreme to service their customers) even more.
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Offline dlfishcop

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Re: An Open Letter To The CEO Of BPI/CVA
« Reply #4 on: April 07, 2011, 12:57:51 PM »
I too am disappointed in the Customer Service with CVA. I bought a 223 barrel from Bergarra/CVA and when I got it it still had stamped on it 222 Rem on the bottom. It did have 223 on the side of the barrel. Obviously they just reamed out 222 barrels that were left on the shelves. I sent an email also and got the generated reply, never did get a formal response back. It shoots fine so I did not follow up on it. I would like to have the trigger done on my Optima Elite, and sent an email to the company, doubt I will get anything back. Guess I just need to call the number to get anything done. I bought the Optima Elite just before the APEX came out, big mistake, now I cant find the barrels/calibers I really wanted to begin with.  I would LOVE to have a 308, maybe they could ream another barrel to make one of those. Just my rant too.

Offline CScape

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Re: An Open Letter To The CEO Of BPI/CVA
« Reply #5 on: April 07, 2011, 01:40:50 PM »
It appears to be a universal problem, hence my warning about buying anything from them.  I had sent three unanswered emails from their website before mailing the letter.  I did finally get a fairly lengthy response from one of their Customer Service guys, after a fourth email in which I included one of my rant posts about their unresponsiveness posted on this site, as well as the North American Hunting Club forum, and the MS Gunowners Assoc forum... it seems that got their attention, finally.  Anyway, the excuse for not responding to my previous sends was that they had recently moved their offices to Georgia, and in the process a lot of emails somehow got mis-routed to their SPAM box.  Look, I'm a retired Chief Information Officer, and unless they got all new computer systems along with the move, that sounds like Deja Moo (heard that BS before).  The more likely story was that their moved backed up mail that they never got around to opening or responding to.  The gist of the rest of the email response was about the general unavailability of Apex barrels last year, even from their own webstore...seems they misjudged the demand and didn't order enough from their Bergara factory.  So keeping the entire new stock of after-market barrels in-house will fix that problem?

I'll keep everyone posted if I get a response from McGarity, after bigblock emails him my first post in the thread.  ...CC...
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Offline Buckskins & Black Powder

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Re: An Open Letter To The CEO Of BPI/CVA
« Reply #6 on: April 07, 2011, 03:35:31 PM »
All those with Customer Service issues with CVA and that respond with the issue they are having, please provide your email address for further contact.

Offline Spanky

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Re: An Open Letter To The CEO Of BPI/CVA
« Reply #7 on: April 07, 2011, 09:26:22 PM »
I like my CVA Scout. :) Hopefully you'll get things straightened out with your Apex.
Really sounds like their customer service needs a boot in the butt. :-\



Spanky

Offline montveil

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Re: An Open Letter To The CEO Of BPI/CVA
« Reply #8 on: April 08, 2011, 04:38:48 AM »
This sounds like a classic case of savings causing the downfall of a company. If this keeps up can we expect Chinese barrels in the future??
I really hope they get themselves straightened out.  When Remington consolidated and moved their facilities there was a hiccup for a few months but they got back on track quickly. This is to their credit as when a company moves a location there are retirements, usually from their most experienced workers, coupled with a new location, management changes. All of these account for difficult times.

THERE IS NO EXCUSE FOR LACK OF FOLLOWUP FROM CUSTOMER SERVICE, IMO

For the gentleman with the 222-223 stamped barrel I wonder how he will explain this to someone he might want to sell the firearm to- also is this a safety issue?
MONTVEIL IN THE NC MOUNTAINS

Offline CScape

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Re: An Open Letter To The CEO Of BPI/CVA
« Reply #9 on: April 08, 2011, 05:59:40 AM »
To dlfishcop...that's probably why CVA is still cutting 1:10" twists in their .223's...same twist in their .222 barrels...when it's an established fact that it takes 1:9" or better yet, 1:8" to stabilize 69gr and heavier bullets.  I shoot 75gr Hornady Match in my  1:8" 16-1/2" AR barrel and shoot 1/2 MOA at 300 yards and beyond. On the other hand, an old .223 bolt gun of mine, with a 1:10", 22" varmint barrel, spreads those rounds out all over the board, even at 100 yards.  I would seriously consider asking CVA to replace that barrel...then sell the rifle, unless you are going to be shooting really light weight varmint bullets.  ...CC...
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Offline nomosendero

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Re: An Open Letter To The CEO Of BPI/CVA
« Reply #10 on: April 23, 2011, 06:37:23 PM »
What's the latest?
You will not make peace with the Bluecoats, you are free to go.

Offline CScape

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Re: An Open Letter To The CEO Of BPI/CVA
« Reply #11 on: April 25, 2011, 08:08:35 AM »
As of this writing, I have been in direct contact with Dudley McGarity via email, and we are working through my issues.  He has made some special concessions that I think he would prefer that I not detail here in an open forum, so let's just say that I am satisfied that he will more than adequately address all of my issues with my Apex firearms.  He went further to say that BPI is working on quality control in Spain, as well as customer service here at home, so the broader concerns expressed by myself and others in this thread will hopefully be resolved in a timely manner, as well. 

Jonathan, I appreciate your assistance it getting the dialog started.  Thank you!  ...CC...
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Offline Buckskins & Black Powder

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Re: An Open Letter To The CEO Of BPI/CVA
« Reply #12 on: April 25, 2011, 10:54:00 AM »
You're welcome CC. Im glad to hear its getting taken care of!

Offline nomosendero

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Re: An Open Letter To The CEO Of BPI/CVA
« Reply #13 on: April 25, 2011, 03:48:08 PM »
That's good!
You will not make peace with the Bluecoats, you are free to go.

Offline montveil

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Re: An Open Letter To The CEO Of BPI/CVA
« Reply #14 on: April 26, 2011, 03:55:11 AM »
It's not that someone screws up, we all will, BUT how one deals with the aftermath of screwing up.
Hopefully these issues will be corrected by CVA in a fast and permanent manner.
Kudos to the original poster for taking the time to bring the issue up. Without that kind of pressure a Company may not know or care about a problem.
We should all take a lesson and take out complaints to a companies management.
ALSO, DON'T FORGET TO RECOGNIZE A FIRM FOR GOOD SERVICE, ESPECIALLY IMPORTANT TO RECOGNIZE GOOD SERVICE AND A PARTICULAR EMPLOYEE.
MONTVEIL IN THE NC MOUNTAINS

Offline Dudley McGarity

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Re: An Open Letter To The CEO Of BPI/CVA
« Reply #15 on: April 26, 2011, 04:27:50 AM »
Montveil:  To answer your earlier question, the .222 stamping is on the bottom of the barrels, under the forestock.  The .223 should be on the side of the barrel and visible.  The for this is that ALL barrels that will eventully be .223 must be exported from Spain as .222, as Spain does not allow the export of .223 barrels because it is considered a "military caliber."  Therefore, the .222 barrels are rechambered here in the USA in order to make .223.  This is the legal way around the regulation.

Offline Dudley McGarity

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Re: An Open Letter To The CEO Of BPI/CVA
« Reply #16 on: April 26, 2011, 04:30:32 AM »
Sorry for the typos above.  I was obviously keying too quickly.  Meant to say "The reason for this...".

Offline CScape

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Re: An Open Letter To The CEO Of BPI/CVA
« Reply #17 on: April 26, 2011, 04:57:58 AM »
Dudley, thanks for joining the forum!  Interesting that the issue turned out to be a caliber specific export ban in Spain, since I believe they still allow the sale and export of surplus ammo manufactured for their military!  Government regulators must be the same worldwide...

Since that will apparently be the case for the foreseeable future, I assume that means we will continue to see the 1:10 twist in the .223, with no plans to increase the twist rate?  Have you range tested that barrel with any of the heavier weight match bullets, say 68 grains and above?  I would be interested in getting any bullet weight/manufacturer results you may have.  Thanks...CC... 
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Offline Dudley McGarity

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Re: An Open Letter To The CEO Of BPI/CVA
« Reply #18 on: April 26, 2011, 11:33:12 AM »
CScape:  Don't know anything about the ammo export.  We will have approval from the army soon to export .223, but they have to be inspected by the army reps prior to shipping.  To make sure they are not AR type I assume.  As for the 1:10, yes it does work best with the heavier bullets and we have gotten good results with them.  We may indeed make other .223 twists in the near future.

Offline carbineman

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Re: An Open Letter To The CEO Of BPI/CVA
« Reply #19 on: April 26, 2011, 03:16:30 PM »
Welcome to the forum Mr. McGarity, Glad to see you are posting here. I hope you keep checking on us from time to time. Purchased a CVA Scout in Stainless and it is a nice lightweight, short rifle, that is reasonably priced. 

Though you are basically known for your muzzleloading rifles, I hope to see more info and offerings in rifles. Would like the accessories highlighted with prices as well. I would definately purchase another Scout someday.