Hi, Is the generator output frequency the same as your "mains "power ? e.g. 50Hz or 60 Hz. Next thing to check is whether the generator is producing power at the rated frequency, this is dependent on the generator running at the correct Rpm. Check the info on the generator "name plate" . A 50 Hz . is usually 3,000Rpm, and I think for 60Hz 3,600 Rpm would be about right.
You would need a "multimeter " with a Frequency/ cycles per second range ,or a rev counter of some kind to check the correct speed of the generator. As a point of interest , what type of electrical appliances will run on the generator as it is now ? This may give me a clue to the problem, but I don't think it is the freezer going by what you have said so far.
Cheers
Gazz ,
( gerriatric sparkie )