Author Topic: RCBS Customer Service (Read 1319 times)

Bornhuntin · « **on:** December 27, 2002, 12:50:03 PM »

:eek: I lost my power supply for my RCBS powder Pro scale. I called their customer service line and told her I just flat lost it. It was not damaged, just gone. She got my shipping info and told me to have a nice day. No charge. I have heard how good their warranty is but I am still trying to pick myself up off the floor.

THANKS RCBS :lol:

sjc1 · « **Reply #1 on:** December 27, 2002, 12:54:21 PM »

I have had excellent results from RCBS customer service. Twice I have broken parts, my fault, and each time I called RCBS they took down my information and I had the parts within five days, no charge. Also, each time they threw in a couple of spares. Talk about excellent customer service!

swede7 · « **Reply #2 on:** December 28, 2002, 10:56:18 AM »

They are the best... after moving, I couldn't find a couple shellholders for my trim-pro, called and tried to order replacements and the lady wouldn't hear of it, they arrived 3 days later with a thank you note for using RCBS. They get ALL my business when I can use their stuff.

Zachary · « **Reply #3 on:** January 02, 2003, 10:16:36 AM »

I am in the market for handloading equipment. You guys just made my decision a whole lot easier. :grin:

Zachary

Snout · « **Reply #4 on:** January 04, 2003, 03:20:49 PM »

They are very good people to do business with. I just wish they would come down on the price of the little handles for the neck brushes etc. :grin:

varmit_master · « **Reply #5 on:** January 10, 2003, 12:38:45 AM »

i was having a bad time with my 300 wby die and it wasnt full len sizing the brass right the size the shoulder was a hair to long on the die they said and i sent it back and it got lost in the mail over the hoildays and i called RCBS and told them how long it had been and they said not to worry they ask for my address and said they would get a new die out to me Now when some one ask about reloading stuff RCBS is the only way too go i have sold all my Lee stuff and when too RCBS and i should have when with RCBS the first time around IN MY BOOK THERE IS ONLY ONE RELOADING COMPANY AND THAT IS :-) RCBS :-)

I am CAL......... · « **Reply #6 on:** January 10, 2003, 01:44:56 AM »

I never have had to use RCBS customer ser.I guess I have been lucky.It sure is nice to know about the service you previous posters have gotten! Thanks guys for the information.I am CAL.....

Tom W. · « **Reply #7 on:** January 10, 2003, 06:25:09 PM »

I received an RCBS hand primer that when opened, I found there were parts missing. I sent it back to RCBS with the explanation that it was given to me, it wasn't too new, and I'd be happy to pay for it to be overhauled. They sent me back a brand new one, no charge.