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Author Topic: Great H&R Customer Service  (Read 532 times)

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Offline Guntrainer

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Great H&R Customer Service
« on: July 12, 2011, 05:52:10 PM »
I bought my Buffalo Classic March of 2010. I have only shot it on two different occasions, and while oiling it, noticed a chip out of the stock at the toe.

A call to Ben at Customer Service has a new stock on the way, no charge, and all I had to do was send the old one back. They said I would get a pretty good match.

I am really impressed with this level of service. For those of you who have not shot a Buffalo Classic, I highly recommend the gun. I put  a better set of sights on it, and it is about my favorite shooter.

I load the 405 gr Remington at Trapdoor speeds, and it does what I want, which is to wop the heck out of a 200 yard steel plate.
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Offline quickdtoo

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Re: Great H&R Customer Service
« Reply #1 on: July 12, 2011, 06:32:49 PM »
That's the norm for H&R customer service, I had the same problem when one of my BCs came back with a second 45-70 BC accessory barrel, stock was chipped, I sent Gardner an email pic, they sent me a new stock, never even asked for the bad one to be sent back, I cut it off square and added a recoil pad!  8)

Tim

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Offline jparedes

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Re: Great H&R Customer Service
« Reply #2 on: July 13, 2011, 05:18:09 AM »
There is no doubt that H&R's Customer Service is way above the norm, actually, I think is at the top of all customer services I have ever dealt with.

Yes, their Customer Service is great, but it shouldn't be having to be dealing with issues like that.  That stock should not have left the factory.  That rifle was handled by more than one person during the process all the way to shipping, and nobody involved had the guts, or interest or conscience to stop it and re-routed it for repair; or maybe the conditions of work, due to management attitude, is focused more in getting the product out even if it is flawed.  In other words, the people in the factory don't have a culture of quality, and that can only be attributed to a management team that doesn't understand that if a product lacks quality, it will be displaced from the market by similar products at similar prices but with superior quality. Isn't it starting to happen by the likes of Rossi, IZH, etc.?

Again, I plead to the H&R management team to look into a quality program that involves ALL factory's employees.  H&R is still a factory in the USA that provides jobs to Americans.  Let's keep those jobs here.

Check Total Quality Management (TQM).  That Quality Assurance (QA) program saved Harley Davidson from ruin and made it an iconic and successful brand.



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Offline Junior1942

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Re: Great H&R Customer Service
« Reply #3 on: July 13, 2011, 11:02:09 AM »
Quote from: jparedes on July 13, 2011, 05:18:09 AM
....... Check Total Quality Management (TQM).  That Quality Assurance (QA) program saved Harley Davidson from ruin and made it an iconic and successful brand.
A big 10-4 on that.  It's a shame Schrade didn't try it.  But actually they didn't have a quality problem, IMHO.  They had a price problem that I think was mainly in their heads, not ours.  I would buy a USA Schrade @ $5 to $10 more than a China Schrade, and I doubt I'm alone.
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Offline bikerbeans

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Re: Great H&R Customer Service
« Reply #4 on: July 13, 2011, 11:23:55 AM »
Quote from: Junior1942 on July 13, 2011, 11:02:09 AM
Quote from: jparedes on July 13, 2011, 05:18:09 AM
....... Check Total Quality Management (TQM).  That Quality Assurance (QA) program saved Harley Davidson from ruin and made it an iconic and successful brand.
A big 10-4 on that.  It's a shame Schrade didn't try it.  But actually they didn't have a quality problem, IMHO.  They had a price problem that I think was mainly in their heads, not ours.  I would buy a USA Schrade @ $5 to $10 more than a China Schrade, and I doubt I'm alone.

Uncle Henry moved to China?  I am always the last to know.
 
BB
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Offline gcrank1

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Re: Great H&R Customer Service
« Reply #5 on: July 14, 2011, 02:38:08 PM »
Hey BB, havent you heard!
We dont make anything here anymore except trouble.........
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Offline BBF

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Re: Great H&R Customer Service
« Reply #6 on: July 15, 2011, 05:10:37 AM »
Not any different in Canada. I live in the Maritimes and find nothing but frozen imported fish
( China mostly) in the Stores. The fish that are sold fresh come from fish farms. :(
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Offline OldSchoolRanger

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Re: Great H&R Customer Service
« Reply #7 on: July 15, 2011, 06:04:26 AM »
Quote from: Junior1942 on July 13, 2011, 11:02:09 AM
Quote from: jparedes on July 13, 2011, 05:18:09 AM
....... Check Total Quality Management (TQM).  That Quality Assurance (QA) program saved Harley Davidson from ruin and made it an iconic and successful brand.
A big 10-4 on that.  It's a shame Schrade didn't try it.  But actually they didn't have a quality problem, IMHO.  They had a price problem that I think was mainly in their heads, not ours.  I would buy a USA Schrade @ $5 to $10 more than a China Schrade, and I doubt I'm alone.
Hey I agree with JR :o .  It must be the start of a good day ::) .  Just breakin' them JR, no need for a response  8) .
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Offline cjrjck

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Re: Great H&R Customer Service
« Reply #8 on: July 15, 2011, 07:23:13 AM »
Ditto on Customer Service. I recently returned a receiver that had a transfer bar issue. The Kentucky regional repair center said to send it to them but I called Ilion and they said they would repair it. I think I received the email from them a week and a half later stating they had it and were fixing it. Receiver showed up in the mail less than a week after that. Total turn around time was about 2.5 weeks and that includes shipping both ways.
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