Lloyd, I seem to be hard on scopes.
I have had two scopes that got damaged while in use, a Leupold and a Burris. I had one, a Sightron, on which a turret cap would not thread on even though it was brandy new.
I had bought the Leupold and the Burris used.
Leupold and Burris responded in the same way even though I told them that I had bought the scopes used and was responsible for the damage. tTey both said"We warrant the scope, not the purchaser."
All three companies said "The sooner you send it to us the sooner we'll get it back to you." All three paid for the return shipping. Burris and Sightron included new lens covers and all three, on request, sent extra turret covers and declined to charge for them.
For firearms, Savage is the only outfit I ever sent something back to. I bought one of the very first 20 gauge 220 slug rifles and it had a terrible failure to fire rate. It took two trips back to get it right. On the other hand I have a Savage 10ML II smokeless powder muzzleloader than I managed to bulge the barrel of by short loading it. I called and was told that it would cost $220 to replace the barrel. I mailed it off and included a letter explaining that it was close to our muzzleloading season and if they could expedite it I would appreciate it. Three days after they got it I got a call. They had noted that I had removed the iron sights and plugged the holes. They asked if I wanted it drilled and tapped for iron sights. I said "No." to which they replied that that would save some time and that they would proof test it and accuracy check it right away so it could ship that day.
I asked if they would include the new style breech plug and some other parts I wanted and they agreed to do so. I then asked if they wanted my credit card info. They said "No. There will be no charge." to which I replied that I had damaged the rifle. They responded that they were aware of that but that they were also aware that last year it took two trips back for the slug rifle to get fixed so there would be no charge for the new barrel on the muzzleloader. To say the least, I was pretty darn pleased.
Lance