New T/C sevrvice department

[thcenterdave]

    I don't know how many of my fellow members have any dealings with the new service department at Smith & Wesson.  I had a problem with my T/C recoil proof 2.5-7 pistol scope.  The person I dealt with said I would have to buy a new one, first thing, not finding out the problem.  After reminding the person, the scope has a life time warrenty, the person restated I would have to buy a new one.  I then asked to speak to a supervivor, and the person then said to send it to the service department with my contact information, and they will look at it.  Then hung up.
     This is not the service I had with the old company. and plan to send Smith & Wesson a letter stating my displeasure with the service department.  I havecontenders, encores, and tcrs., and might be considering selling the all, if this is the service I will be getting from S & W.   Just letting off some steam, let me know your experiences with them.
 
Dave in florida

[Junior1942]

I sure hope you got the name of "the person" so you could include it in your letter.  Do some research and send the letter to the plant manager, CEO, etc.

[Win 1917]

After a big transition I know it's difficult to get everything back in order but customer service should always be first priority. Hope they get this straightened out.   

[thcenterdave]

     Yes I did get the name of the person, and it is in the second sentence of the letter.  It was like I was interrupping a coffee or lunch break.  The person was very short and didn't want to hear anything about my problem.  I have been a great advaciate of the T/C centerfire single shot firearms, since 1977.  Have converted many of my friends to the T/C line of firearms.  I hope everyone else has better correspondence with S&W. Thanks for the replies.
 
Dave in florida

[SAS98M]

I can't speak of T/C issues with the new"parent" co. but; I did call them with a trigger pull issue in a S+W mod.1006-was advised by a very polite and professional fella that they would send me a shipping label-return the the gun and it would be repaired and sent back to me free-o-charge....So it was boxed, shipped(Fed-ex),repaired and sent back to me in roughly 4 weeks.   I don't know but that to me is perty slick customer relations.... just my 2cents.SAS

[ChrisK]

I emailed them a couple days ago and have not heard anything yet from them.

[Keith L]

E-mail never worked very well with TC.  Let us know if it works now.  It was best to call in the old factory.

[Junior1942]

I emailed them a couple days ago and have not heard anything yet from them.

Spam and spam filters are making email useless.
 

[leadman]

I had a locking bolt break on my Encore 7mm Rem mag barrel. Called CS and they wanted me to send in the barrel. Told the guy I already stole a set out of another barrel as I was going elk hunting. He said he would send me the parts free of charge. I asked to buy 3 hammer springs for my Contenders, he would not let me pay and sent these along with the bolts.
 
Service was as great as it was the last time I called them a couple years ago.

[ChrisK]

4-6 weeks for replacement and repair.

[ChrisK]

I would think that is a usual turn around time.

[jem44357]

When did they switch over?
 
Jim

[thcenterdave]

About three years now

[baitcaster]

  I just got off the phone with Steve a t/c and I told him I lost a dovetail and he wanted my address and he said he would send me two in a couple of weeks, I thought that they would cost me but he said free, thats great. So I had good service, baitcaster

[spinafish]

alittle off topic, but is the best way to tighten up a loose dovetail?

[Incitatus]

Screw the wings in tight?


On the main topic, I sent an email to TC customer service a few weeks ago to see about getting some filler screws for barrels that I put scopes on.  Got about 15 packages a week later.  Turned out that they were for the BP barrels so I sent another email and got the correct screws in another week.  Not bad at all, IMHO.

[schuetzen]

About a year ago, after hearing that TC had gone under new ownership, I thought I might better order a few parts that might become difficult to find later.  I ordered some front ramps and front sights for encore rifle barrels.  I was told that they came with screws included.   I also ordered some additional screws for mounting rear sights on a pistol barrel.


After a week or two, I received the pistol barrel screws, but nothing else.  On the packing slip it described the other parts on back order, so I patiently waited a few weeks.  After not hearing anything more, I contacted them again.  They told me that that according to their records there was only one shipment and it was complete.  After I told them what my packing slip said, they reviewed their records again an said that it was a mistake and would fix the situation.   It took several more weeks and another phone call before I finally received the rest of the order.  I was not impressed by my experience for such a simple order.  (And the front sights I received, did not come complete with their own screws).  I gave up on trying to straighten out the order.  I am hesitant to deal with them again, especially with all the transfer of ownership shuffling going on.

[Incitatus]

TC has been owned by S&W for some time now.  I think that it is only very recently that their operations were consolidated in Springfield and their NH plant closed.