Request for Customer Service

[dapster]

The following may be of interest to those inquiring about T/C customer service.
 
I'd like to send the following email (leaving out personal contact info here) to T/C customer service but their posted email addresses come back as undeliverable, tca_customerservice@tcarms.com & tcstore@tcarms.com. Might anyone have another address I might use? I plan to add to this thread as contact, if any, is made.
 
 After the required 10 waiting period in California, I took possession yesterday of a new Encore pistol chambered in .204 Ruger, part number 5809, serial number 5476xx. Curiously, the bottom of the rear sight doesn't fit the curvature of the round Encore barrel of .997 inch diameter. Rather, it is flat on the bottom and is clearly NOT meant for the Encore. I would very much like to receive the correct rear sight. The blade height is "low." Please advise - thank you.

[yooper77]

The following may be of interest to those inquiring about T/C customer service.
 
I'd like to send the following email (leaving out personal contact info here) to T/C customer service but their posted email addresses come back as undeliverable, tca_customerservice@tcarms.com & tcstore@tcarms.com. Might anyone have another address I might use? I plan to add to this thread as contact, if any, is made.
 
 After the required 10 waiting period in California, I took possession yesterday of a new Encore pistol chambered in .204 Ruger, part number 5809, serial number 547692. Curiously, the bottom of the rear sight doesn't fit the curvature of the round Encore barrel of .997 inch diameter. Rather, it is flat on the bottom and is clearly NOT meant for the Encore. I would very much like to receive the correct rear sight. The blade height is "low." Please advise - thank you.

I will look for the rear sight from my T/C 15" Encore 454 Casull pistol barrel. I will let you know if i find it.

My apologies, I didn't find it and I am thinking now I already gave it away to someone else in need.
 
yooper77

[Grumulkin]

I've never had good success with e-mailing T/C customer service but have had excellent success when using the phone.  Just call them and I think they'll take good care of you; if not, let us know.

[1puckaway]

I tried to E Mai T/C the last two days and received a none deliverable messages on all.
Looks like there is no more T/C.

[Keith L]

Like others that have posted here, I never had any luck emailing TC.  USE THE PHONE.

[1puckaway]

Will do just do not understand  how backward a company can be.I can understand why S+W could have bought the company.

[Keith L]

I am sure that when you call them to arrange service and you tell them how to run their business it will impact the turnaround time.

[1puckaway]

Had a good conversation with Tom a S/W T/C customer service rep actually Mike was also at the beginning.Any way 1-800-331-0852 Ext 2905 and then press # Now vary busy Four to six times to get through but it is possible.

[1puckaway]

In response to Kieth L I own a business and I can now see why some are going out of business!. JMO.

[Keith L]

In response to Kieth L I own a business and I can now see why some are going out of business!. JMO.

OK.  But a company needs to know its limits.  Customer service for many is not an email thing, but done on the phone.  TC has been quite successful for years with using phone and not email.  I am quite sure that they would consider changing if they thought it would work out for them.   Personally I prefer to have a connection with a human being.  I normally get more than I originally asked for. YMMV.

[dapster]

In beginning this thread I should have mentioned that my experience with getting through via phone calls to customer service at S&W and now T/C, as well, is rather poor. It takes a LONG time on hold.
 
I did, in fact, call this past week after their holiday shutdown. After waiting on hold for 27 minutes, I was advised by a seemingly indifferent representative to return at my expense the rear sight with the flat bottom for an exchange.
 
While I don't particularly mind returning the sight at my expense, the reality is that this issue is nowhere logged into their system. Had they issued a prepaid mailer, there'd be a case number or some sort of identifier. Whether I ever hear from them again remains to be seen.

[1puckaway]

The business norm is three rings.(Phone answering tips to win business) with out customers we are all out of business.The arrogant who feel this this does not apply will sooner than later be gone. JMO And what I have seen with my own eyes that do not deceive me.

[dapster]

While I don't particularly mind returning the sight at my expense, the reality is that this issue is nowhere logged into their system. Had they issued a prepaid mailer, there'd be a case number or some sort of identifier. Whether I ever hear from them again remains to be seen.

Three weeks after returning the wrong sight affixed to a new Encore barrel, the correct one was received.

[Lawful Larry]

In response to Kieth L I own a business and I can now see why some are going out of business!. JMO.

OK.  But a company needs to know its limits.  Customer service for many is not an email thing, but done on the phone.  TC has been quite successful for years with using phone and not email.  I am quite sure that they would consider changing if they thought it would work out for them.   Personally I prefer to have a connection with a human being.  I normally get more than I originally asked for. YMMV.

I agree with your idea of talking on the phone to customer support, but we are talking about S&W now not T/C!  They went out of business when S&W bought them out.  S&W does use the email system and it is understandable now to try and figure out why no email response.  T/C never returned emails that I can remember.  I have worked with S&W through the email system and had no problems in the past.  This doesn't compute!!!


So I guess what you are trying to say is that along with the rest of the company, T/C's poor customer email response on the wire has been transferred to S&W now?