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Author Topic: quality issue question for brian56*updated*again  (Read 1757 times)

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Offline scratchmark

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quality issue question for brian56*updated*again
« on: January 23, 2012, 01:23:11 PM »
i bought a 243 new in box and when i got it home i noticed the scope mount was WAY off center. it seems  to have drilled and tapped that way. what can i do about this?
 
Ok, sent gun to be repaired under warranty. they said they were going to fit a new barrel, but i got it back yesterda and they redrilled and retapped the old barrel and its still not level. so much so that it could be seen as soon as it was taken out of the box. I called them back and now i have to ship it back to them again so they can do who knows what this time. at first i thought it was just my eyes, but after trying a square and then some leveling and then a second person look at it, i knew it wasnt just me. round 2!!
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Offline Winter Hawk

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Re: quality issue question for brian56
« Reply #1 on: January 23, 2012, 02:05:31 PM »
Call Customer Service!

-Kees-
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Offline quickdtoo

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Re: quality issue question for brian56
« Reply #2 on: January 23, 2012, 02:11:08 PM »
Quote from: Winter Hawk on January 23, 2012, 02:05:31 PM
Call Customer Service!

-Kees-

+1, be sure to ask for a return shipping label to cover shipping, or return it to the dealer for him to handle.

Tim

http://www.hr1871.com/support/repairs.asp
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Offline scratchmark

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Re: quality issue question for brian56
« Reply #3 on: January 23, 2012, 02:23:38 PM »
gotcha. its real bad and you can even see under the mount but all the screws are tight. has to be off by 15 to 20 degrees
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Offline scratchmark

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Re: quality issue question for brian56
« Reply #4 on: January 24, 2012, 06:27:01 AM »
called h&r and theyre gonna fit me a new one under warranty.
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Offline Brian56

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Re: quality issue question for brian56
« Reply #5 on: January 24, 2012, 06:34:13 AM »



                  Call CS and request a call tag. Send it back to Ilion attn: Brian Johnson with a brief note. I will take care of this for you under warranty.



                                                                                                                             Brian@Remington:
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Offline Spanky

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Re: quality issue question for brian56
« Reply #6 on: January 24, 2012, 02:12:29 PM »
Quote from: Brian56 on January 24, 2012, 06:34:13 AM



                  Call CS and request a call tag. Send it back to Ilion attn: Brian Johnson with a brief note. I will take care of this for you under warranty.



                                                                                                                             Brian@Remington:


 
 
Good on ya Brian. ;)
It's real nice to have you around here.
 
 
 
Spanky
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Offline scratchmark

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Re: quality issue question for brian56*update*
« Reply #7 on: March 06, 2012, 11:55:50 PM »
Thanks brian very much. This time it will be sent straight to you!!! Great ta have ya on the board.
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Offline gcrank1

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Re: quality issue question for brian56*update*
« Reply #8 on: March 07, 2012, 04:42:02 AM »
Repair center must have given the first return to an apprentice (I sure hope he's an apprentice!)..............did you have anything on the return tag to indicate who worked on it?
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Offline scratchmark

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Re: quality issue question for brian56*update*
« Reply #9 on: March 13, 2012, 11:44:09 PM »
they should be done with inventory by now. hope ta get it fixed and start shooting soon.
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Offline scratchmark

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Re: quality issue question for brian56*update*
« Reply #10 on: March 31, 2012, 01:29:52 AM »
hey, brian, any luck with my rifle or have ya recieved it yet.243 with scope mount off center
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Offline scratchmark

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Re: quality issue question for brian56*update*
« Reply #11 on: April 02, 2012, 11:41:37 PM »
Boy when brian says he'll take care of ya  he REALLY does. got the 243 back and he not only fitted a new barrel to it, but didnt like the finish on the new barrel OR reciever and had them both refinished, Brian, great job , thanks and i couldnt be happier. With you in charge of QC, remington will be hard to beat. Thanks again
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