Can only suggest from long experience using and a little tinkering with scopes, not as one who knows much about repairing them.
It's certainly possible the internal adjustment mechanism's are broken, out of position, whatever that would mean a trip in for repair. But also possible (that I've seen myself in cheap scopes) is reticles that were probably set for a firearm and not exercised over a long period of time. They can get "stuck" for want of a better term. The lubrication on the works can crust over, dry, harden, etc, a time thing or a environmental thing they were exposed to that changed the lubs properties. Long ago I opened up a couple of cheap scopes with the same problem to see why. It was the lube and on those it was known they had not been exercised for many years. But with crappy QC even newer scopes might show the same. I didn't try to repair scopes myself. Cheap scopes are not worth sending in to me so would just get tossed.
'FWIW