A GOOD WORD FOR FORD

[williamlayton]

My 2010 Mustang sprung a leak in the condenser under the dash. The car has 34,000 and went out of warranty in April.
It was going to cost $1,500 to fix it. I called Ford and told them the story and they said they would look at it.
Got a call from the dealership I use, McCree here in Houston, and I will pay $300 of the cost and Ford will pick up the rest.
Good guys.
Blessings

[Anna]

My F150 had been a year out of warrenty and had a problem with the clear coat on the hood.
Sorta like what you saw happening to the white Chevys years ago where the paint would peel off.
No big deal or arguing like the Chevy owners had to do with the factory.
They asked me to bring it in and they would have it for about three days.
Ford repainted the entire truck at no cost to me and even offered me a loaner car which I didn't need.
Ford took the entire blame, telling me the paint was a bad lot for some trucks that year and they
were fixing the problem.

[mrcooper]

Just spent $2800.00 getting my Dodge PU painted the factory paint rotted off of it, called Chrysler and was told that I had the Truck over 4 days and that the warenty on the paint had expired
NO MORE CHRYSLET AUTO FOR ME OR MY FAMILY, IN FACT IT IS MY LAST AMERICAN AUTO.

[SHOOTALL]

a lot of times it is the dealer , I have had to go direct to GM several times , Ford has been good to work with so far as has Dodge.
 
Toyota was the worst.

[FPH]

Some of the Dodge dealers have their heads shoved up so far their back side it ain't funny.  Go to Corp.  I've had friends get things covered that the dealers refused to do or wanted a deductable for.

[Old Syko]

a lot of times it is the dealer , I have had to go direct to GM several times , Ford has been good to work with so far as has Dodge.

Not just a lot of the time but most of the time it is the dealers discretion as to how a situation is handled.  If you personally didn't speak to a company rep, the company had little or nothing to say about it.  The decision was made by the dealer and that is usually brought about by a collaboration of the service rep and the warranty writer and on some occasions the lead tech.  I spent time as a lead tech and warranty writer.  I warrantied everything.  The manufacturer paid regularly whereas some customers were hard to get to cough up.    [size=78%]  [/size]

[SHOOTALL]

we got a ford F350 it was delivered with out grease in the rear , a locking diff. It soon became a problem. The dealer put grease in and said it's fixed. lasted 3 days. They were going to order just the gears so I called Ford they agreed and replaced the third member. The mechanic sent it out no grease lasted less than a week. The dealer wanted to put grease in it , contacted Ford once more they agreed and replaced the entire rear. They also had a rep on site to make sure the job was done correctly. Problem was the dealer not Ford. Chevy two trucks both had transmission problem (same problem) both under warranty. Did a patch on one twice at GM's direction. It cost us to take service trucks off the road. Second truck was driven longer and transmission was destroyed so it was replaced. a few thousand miles out of warranty the first trucks transmission goes bad. No one wanted to do anything. In the end we got a small discount if we bought a new chevy.

[FPH]

a lot of times it is the dealer , I have had to go direct to GM several times , Ford has been good to work with so far as has Dodge.

Not just a lot of the time but most of the time it is the dealers discretion as to how a situation is handled.  If you personally didn't speak to a company rep, the company had little or nothing to say about it.  The decision was made by the dealer and that is usually brought about by a collaboration of the service rep and the warranty writer and on some occasions the lead tech.  I spent time as a lead tech and warranty writer.  I warrantied everything.  The manufacturer paid regularly whereas some customers were hard to get to cough up.    [size=78%]  [/size]

 

Not my experience with Dodge.......Corp has stepped in and declared types of repair work and parts to be considered part of the Cummijns diesel warranty.

[SHOOTALL]

I had two Dodge diesels and that is true and trust me it can be a pain in the rear. I can't remember the times they had to get an appointment to hook a modem to the truck so Cummins could tell authorize and tell them what to do. But the dealer was good and it got done.
 
The first one needed re flashing quite often. The second maintained an exhaust cat. converter problem. One time the dealer called and said I needed to go at least 50 mph for 45 min . Told him the day before I had run 70 for 300 + miles . He called Cummins then called and said you had to do it not using cruise control , it was raining so I had not . I told him to tell Cummins to get it fixed and quit the BS cause none of it was in their separate manual of refund me for the truck. They replaced several things on the engine , computer etc. and all was well . Keep in mind Cummings won't allow Dodge to have the codes to trouble shoot the engine.

[FPH]

Mine is an 04.  I had 7 yr 100,000 miles on the drive train.  Most dealers were clueless on the diesel and reluctant when it came to the tranny.

[Oldshooter]

My 2010 Mustang sprung a leak in the condenser under the dash. The car has 34,000 and went out of warranty in April.
It was going to cost $1,500 to fix it. I called Ford and told them the story and they said they would look at it.
Got a call from the dealership I use, McCree here in Houston, and I will pay $300 of the cost and Ford will pick up the rest.
Good guys.
Blessings

Glad to hear it Bill! Ford is now MY automobile company. Remind me to tell you how GM lost my business some time!

[Old Syko]

Not my experience with Dodge.......Corp has stepped in and declared types of repair work and parts to be considered part of the Cummijns diesel warranty.

I'm not sure what you're calling corporate because those guys couldn't care less if your vehicle works or not.  You were dealing with a regional rep or director if you got anything done.  Shoot, not even the service director of a dealership would attempt to talk to corporate.  They know it's a waste of time. 

[jackruff]

Good to hear about the 2010 Mustang.  I got a 2012 a few months back.  They came out when I was a senior in high school.  It only took me 49 years to get one!

[FPH]

Not my experience with Dodge.......Corp has stepped in and declared types of repair work and parts to be considered part of the Cummijns diesel warranty.

I'm not sure what you're calling corporate because those guys couldn't care less if your vehicle works or not.  You were dealing with a regional rep or director if you got anything done.  Shoot, not even the service director of a dealership would attempt to talk to corporate.  They know it's a waste of time.

I'm talking about Chyrsler Corp.      You are full of crap if you don't think they wont help ( they are called directly). CC will tell the dealer what is what and what will be covered.....not the dealer.  They determine if a part is a warranty part when the idiot dealer will tell you no, even when you know it's covered......This may be different with the Cumminns warranty compared to a reg. Normal warranty.

[scootrd]

A have a long term relationship with our small town Ford dealer , I think our family is on our 4 or 5 vehicle with them . Any issues I have ever had were quickly taken care of with minimum out of pocket expense.  I think there's a big difference between small town and large town dealers.

Small town dealers cultivate relationships in the communities they operate within and continue to do so after sale.
Big town dealers treat you as a one time sale.

Just my 2 cents,

Semper Fi

[Siskiyou]

I had problems with the paint on my 1988 Chevy S-10.  The dealership took care of the problem.  As I recall they had to take the vehicle down to bare metal with acid and repaint.  They did a fine job and I went back to the same dealer for a 1995 1500 Z71.  Fine service.
Went back to the same Chevy dealer for a 2005 Z71 and did not have one.  Bought a GMC Z71 from the GMC dealer up the street and the service was good.

At work had a new 1995 Ford Bronco that had to go back dealer along with four other Bronco's because of air conditioning problems.  Vehicles side line for weeks.  Same vehicle developed problem with automatic front hubs and had to be replaced.
 
In our area there is a Ford dealer that has a sour reputation.  Friend had bought a new 3/4 Ton diesel from him.  Frontend suspension came apart causing an accident.  Ford sent a full check to the dealer to pay for a new vehicle.  My friend had paid cash for the vehicle and the dealer would not give him the reimbursement from Ford.  Friend had to get corporate involved and received the check a few weeks later.
I have owned a few Fords and they were okay.
 

 

[teamnelson]

A have a long term relationship with our small town Ford dealer , I think our family is on our 4 or 5 vehicle with them . Any issues I have ever had were quickly taken care of with minimum out of pocket expense.  I think there's a big difference between small town and large town dealers.

Small town dealers cultivate relationships in the communities they operate within and continue to do so after sale.
Big town dealers treat you as a one time sale.

Just my 2 cents,

Semper Fi

If the Federal Government thinks its worth buying, I usually don't (this applies especially to businesses, vehicles and firearms) ... so Ford is always a first look for me. Hoping to buy one for my daughter here in the next few weeks, and encouraging my son to do the same. And I agree that the small town dealers are the way to go; they make their money on their reputation, while the big ones make it on volume. You may spend less at a big dealer, but you'll make up for it over time in service costs and hassle.

[Oldshooter]

There are attaboys and oh chits for every for make and dealer for that matter. Failures and problems are to be expected to a certain extent in all of them. My complaint with GM was my 2001 chevy truck had commenced to running poorly and at times would not even start. (under warranty) went to the Chevy dealer and they couldn't start it to bring it back. IN two hours they call me up to the desk and said they couldn't determine the problem and handed me the keys. I was flabbergasted. Called GM hotline and they told me to try another dealer. Pretty much the same story. I called GM and they were at a loss. I asked "well do I need to take it to a Toyota dealer to find out what is wrong with my chevy truck". They said the computer wasn't showing a problem. I said It wont start, I don't need a computer to tell me something is wrong.
 
I told them I was going to an independent mechanic to find out what was wrong and did. IN 15 minutes he came out and said the fuel pump is bad. So I called GM and was told they would only honor the repair if their mechanic confirmed what the independent guy said. I cant type what I said then. I drive Fords  since then and when a Ford dealership treats me that way I will drive Toyotas!  I feel better now!  I like Fords better anyway! NO Barry takeover!

[Ranger99]

there are a lot of new car dealerships that are
owned by corporations, investment groups are
what they call themselves. there is a night and
day difference in one of those and a dealership
owned and operated by a family(mostly smaller
smalltown dealers) when i'd first started, most all
dealers were family owned, grandpa had started it,
son was running it, and grandson was being groomed
to take over. there were personnel in all departments
that had worked there 10-20-30 years. customers
were the same way. grandpa bought here, sonny
followed suit, and grandpa brought grandson to
introduce him to a salesman/service advisor/ partsman
he'd been dealing with for years.


it just ain't that way anymore. most want to sell
you a car, get your signature on the contract, and
show you the door.
the new breed doesn't realize or care that if you
have any kind of bad service experience that all
the advertising dollars in the world won't fix mad.
they're only concerned with sales, not service.