I thought that I would add my insurance company story.
I had PEMCO Insurance for over 30 years. They insured my house, my cars, and provided an umbrella liability policy as well. The checks I sent them were not trivial.
I changed insurance companies to the brand that AAA (the Auto Club) pushes. My oldest son was in college in Southern California. He needed a vehicle. He shopped around for one and decided on a Jeep Wrangler with a modest raise kit and large tires. Prior to purchasing the vehicle we made him contact the PEMCO Insurance company to get a quote on the vehicle insurance costs. He explained the vehicle and all of its features to the agent.
PEMCO responded with a reasonable adder for our policy. My wife talked to the PEMCO agent to verify the information and find out timing of the coverage, etc. We told our son to buy the car and we sent the check to PEMCO to cover the vehicle.
Within a month we got a letter back from PEMCO saying that they do not cover Jeeps due to roll-over hazards. We called them back and explained that we had described the vehicle to an agent prior to purchasing, actually two agents and were told we could get coverage. We went up the supervisory chain of command and were told that PEMCO does not insure JEEPs, period and that they are sorry but either get the Jeep on some other company's policy or they would cancel our insurance. In our discussions with them it didn't matter that our purchase decision had relied upon infromation from their company.
I explained that I had been a good customer of theirs for over 30 years and purchased their full line of insurance products and did they really want me to go to another insurance company, because of a mistake on their part? They said they don't insure JEEP's.
They will never get my business again. With this one exception, I use to think they were a great company, little did I know.