Markus,
I ALWAYS get that woman! :roll: I wish I knew how to get ahold of her supervisor, she is always very short and even rude at times. If she can't stand the heat, get out. Then again, we don't know everything that goes on at Marlin/H&R/NEF, maybe she has a reason to be pi$$ed.
From now on If I get her, I am going to ask for a different Customer Service Rep, she or they will eventually get the message if we all do the same.