Savage customer service

[smokey66]

if you have read any of my posts in this section, you will know that i have been struggling with my Savage 93 22wmr.  i have two main problems with this rifle. #1 the rifle tends to misfire randomly. no matter what brand of ammo is used. i disassembled and cleaned the bolt, but that did not help. the gun may shoot several rounds with no problems, then all of a sudden, it will misfire. there is no pattern. this is very frustrating.

problem #2  when the gun does shoot, the accuracy is not at all what i expected from a Savage. i have tried many different brands of ammo and i am very disappointed. i even compared with friends rifles and at 50 yds this savage came in last place every time. the groups are around 1.5 -2" depending on ammo.  
 i finally called Savage and they told me to send it in, which i have done. my question is this: based on your experience, what can i expect from savage as i have never dealt with them before. do they compare with Thompson center or Dillon Precision? i would like to hear some input....

[wolfie6929]

i would be surprised if they don't treat you right,you will most likely have your gun replaced if not they will fix it good.
my model 93 17cal had some extraction problems sometimes,i talked with a very friendly lady there and she said i could send in the bolt or she could send me the parts,i received the parts in TX 4 days later problem solved no charge and only took 5 min to do.

[smokey66]

thanks wolfie, i hope i get that type of treatment. i just hate having to deal with these kind of problems. i will definitely post the results. anyone else have any comments?

[ba_50]

Yeh, their service is lousy. It took 13 days to send parts because they were out. I sent the rifle back anyhow because I didn't think the parts would help. Their rifle range was down for a week (they said) so it took that much longer to check things out. They sent the rifle back and it was in worse shape. If I pull the bolt back slowly to unload the chamber, the case or round would stay in the chamber. The clip wobbles so bad it won't feed the rounds, especially on the last one out of the clip. (Mark II .22 RF)

I asked for a refund originally and they wouldn't do it.

[Keith L]

Having been in customer service a time or two I feel the need to make a couple of suggestions.

The first thing to remember is that the person on the phone is not responsible for the problems you are having.  They are likely the one to take care of it however, so treat them with respect and mind your manners.  If you are angry, hostile or swear at them you can bet your request goes to the bottom of the pile.

When you send a gun (or anything else for that matter) in for service include a detailed description of what you are experiencing and what you expect.  Way to often we would unpack a returned item and then try and figure out why it came back.  Sometimes you will discover a flaw that relates to the way you use the product that isn't apparent to everyone.

If your problem isn't solved at the first level don't be afraid to ask to speak with a supervisor.  Once again keep your cool.  Yelling doesn't help.

I am always interested when one person has praise for customer service and another is wild.  At times it is different people at the company taking the calls, but most often it is the way the people were approached.  If you are calm and present clearly the reasons why you are upset and what would make you happy the majority of the time you will get your way.

Good luck.  I know how frustrating this can be.

[ironglow]

While the Savage centerfires have a reputation for being " best ..out of the box" for accuracy..I don't know as this holds nearly as true with their rimfires..

[ba_50]

I thought I had updated this one., but guess not.

After getting use to the trigger I was happy with the accuracy. Savage worked on it but I had to still had to pry the casings out with a screw driver. A spring had to be pushed ahead to hold the clip in place for the last Winchester  Expert hpt to feed. To load the clip the spring had to be pulled back to get it in.

Walmart gave me a refund and sent it back to Savage which suprised me. I called Savage twice about it and they claimed they couldn't find anything wrong with it. The tech didn't know if they used that brand of ammo or not. I think Remington Hi-speeds did it too. On the second call they sent it back to Walmart just to see what would happen.

Since they didn't believe me and would just as soon stick it to someone else I won't buy anything Savage now.