Author Topic: Rank customer service (Read 722 times)

Zachary · « **on:** February 23, 2005, 03:28:55 AM »

I own the following makes and models of scopes:

Nikon Pre-Monarch
Nikon Monarch (some illuminated)
Leupold Vari-X III (illuminated)
Zeiss Conquest
Burris Black Diamond

I have never had any problems with any of them, and thus have never had a need to send them back for repair at customer service.

Still, for those of you who have sent your scopes back, how would you rate that company's customer service? and what were the problems with your scopes?

Zachary

Dave in WV · « **Reply #1 on:** February 23, 2005, 04:01:59 AM »

Back in the '90's I sent a Weaver 2x10 classic back because it fogged. I got a new scope back in a short time. That scope is still on High Brass' .243. That's the only scope I've had to send in for repair/replacement.

wild willy · « **Reply #2 on:** February 23, 2005, 04:20:49 AM »

I know Leupold is supposed to have great customer service but i had them fool me around for months on a pair of binoculars I bought them right before hunting season noticed a problem right away still usable called Leupold said I could send them back after hunting season retuned them in January waited a couple weeks call leupold they said they were in the lab being checked called back every two weeks a couple times finally they said that model was discontinued they would send me a new model a couple weeks later I get a pair same model as my old ones lower serial no. than the ones I sent back

Zachary · « **Reply #3 on:** February 23, 2005, 06:25:02 AM »

Well, besides the wait, it sound like you got a pretty good deal given that you are getting a newer model, right?

Zachary

wild willy · « **Reply #4 on:** February 23, 2005, 08:33:13 AM »

NO this happened a couple years ago they gave me an older pair than the ones I sent in should have kept records sent beginning Jan got back march

Zachary · « **Reply #5 on:** February 23, 2005, 08:48:38 AM »

Oh.....well that's not good at all. Kinda surprised - Leupold fans usually praise Leupold's Customer Service really really high.

Thanks for the clarification Willy.

Zachary

wild willy · « **Reply #6 on:** February 23, 2005, 09:20:43 AM »

Surprised me too I didn't ask for new binoculars but when she told me they were going to send me the new model I think they should have done it

bigdaddytacp · « **Reply #7 on:** February 23, 2005, 11:05:40 AM »

Quote from: Zachary

I own the following makes and models of scopes:

Nikon Pre-Monarch
Nikon Monarch (some illuminated)
Leupold Vari-X III (illuminated)
Zeiss Conquest
Burris Black Diamond

I have never had any problems with any of them, and thus have never had a need to send them back for repair at customer service.

Still, for those of you who have sent your scopes back, how would you rate that company's customer service? and what were the problems with your scopes?

Zachary

.........I have dealt with Leupold on several scopes.........BUT part of that is because I've been thru 30 plus scopes and most all were used and gotten on trade ect. ......and two or three of the ones I sent back were problems I caused.......are they PERFECT....no...they are human and make mistakes.....I have had to send one back a second time for a problem that wasn't fixed by the first trip.....They were very nice and responsive to the problem and my questions.......I have a new Zeiss and got it from a authorized dealer with the "sticker" and it has a lifetime warranty......great so far.......most problems were with erratic tracking or one had a spot on the lens when I got it on a package gun/scope trade and one had a AO ring that wouldn't turn evenly.........Leupold is still my first choice for a scope and most of the rings and bases ect........hth...good luck and good shooting.with good clear ,bright and solidly mounted glass!!!!!

Graybeard · « **Reply #8 on:** February 23, 2005, 11:24:57 AM »

I've not had much experience with optics makers customer service really. Most of it with Leupold and quite some number of years back. I've bought a lot of Leupold scopes over the years and quite a few of them used. Had to send a few back and one pair of binoculars that clearly should have cost me to be repaired but didn't. Over all I'd have to rate their customer service top notch.

Bought a new Simmons that was useless. Decided to give it away rather than bother. So I didn't test them out. Decided I'd rather use iron sights than a Simmons product.

Had one defective new Bushnell but really didn't use customer service on it. Just sent it back to Laura and likely got the replacement before she got that one. It was a product review so I didn't go thru normal customer service on it. Never needed it for any of their products since.

I'm of the opinion that improper mounting is the cause of most scope defects requiring them to go back. Just plain abuse is the next biggest cause.

plateshooter · « **Reply #9 on:** February 23, 2005, 12:37:15 PM »

I had one scope problem. I had a Thompson Center 2.5X hand gun scope for close to 20 years. In my younger dumber days when I used to load my handgun rounds max + a few percent, I used that scope on Contenders, Ruger 44 mag, and a 357 Smith & Wesson. I pretty much beat the heck out of it. Finally what looked like a piece of seal appeared in the view of the scope. I sent it back to Thompson Center, and they sent me a brand new 4X scope at no charge. From my experience, they stand behind their lifetime warranty.

hellacatcher · « **Reply #10 on:** February 23, 2005, 03:02:22 PM »

I had a problem with Leupold similar to Wild Willy's would get different stories from them over a spotting scope sent in for repairs. The whole ordeal left a bad taste for Leupold even talked to some of the main people and still had trouble getting the straight of it. Some of it may have been my fault but if they had of been up front it would have save some hard fellings.

06shooter · « **Reply #11 on:** March 03, 2005, 08:55:35 AM »

I have a Simmons Pro Hunter that I bought about 12 years ago and has been on several hard kicking rifles. Last fall I noticed that it wouldn't hold zero so I sent it back to Simmons. The scope was fixed, lenses cleaned, nitrogen replaced among several other things that they noted on a checklist. The scope was returned in about three weeks and all it cost was shipping. The scope works fine now, I was impressed by their customer service, I almost threw th scope out as junk.