Fishman029,
Lawdog, man, I think a few of us are dying for your reasons. I mean, I'd really love to know. I think beemanbeme would too. Come on, spill the beans.
You asked for it so here it goes. :eek:
I own a number Remington's(M721's, M722's, M725 and two M700 BDL's) that shoot and work great
BUT all were made before 1980. My troubles started with the purchase of a M700 BDL in .308 caliber in 1987. No matter what we did, short of doing stock work, the rifle wouldn't shoot groups under 4" @ 100 yards. I sent the rifle back to Remington, as per their request, for service. After hearing nothing for four weeks I called Remington's Customer Service department and was told that they had never received my rifle.
After reading them the date, time and the name of the person that signed for the delivery from the UPS receipt they managed to find my rifle. They promised to get back to me within 72 hours with a report on my rifle.
WRONG. A week later I called them again and get a report that they could not find anything wrong with my rifle after inspecting it. I asked if they fired it to check the grouping it gave.
NO, but they would and get back to me.
Again a week later I'm back on the phone and get told they had mailed a report to me and I should have it shortly and to call them back after I had read it. Came by pony express I guess because it took near two weeks for the report to get here. The report said that after test firing the rifle they found nothing wrong and that groupings of 4" @ 100 yards was
WITHIN COMPANY STANDARDS. After discussing this with my attorney and a few letters to Remington by him, Remington finely refunded my money,
AFTER just over 11 months.Stupid me I figured that this was an isolated incident and a few years later I again bought another M700 BDL. Got it home and dissembled it for cleaning. The inletting of the action looked like it had been done with a box axe by a cross-eyed baboon. Again I returned to the store where I bought it, it was a special ordered item, and showed him the stock. We again called Remington and again they said return the rifle for service. So I did. To make a
LONG story short it only took 9 months to get satisfaction out of Remington this time.
I went through this same B.S. with a M870 Marine 12 ga. that I got for a duty shotgun. I sold it(
some other sucker has that problem child) and bought a Winchester Defender model and have been very happy that I did.
If you have the bad luck to have a problem with a Remington product, I wish you
GOOD LUCK as their customer service department really doesn't exist. They sure don't care. I know of many other hunters/shooters that can and will tell you about the nightmares they have had with Remington's Customer Service Department. What good is a product when the company won't back that product and that is why, until things change at Remington, I
CANT and WONT recommend Remington products to anyone. Lawdog