dougk,
I didn't realize that Burris had become so "user unfriendly". I have had nothing but good dealing with them, but then I only ever had to deal with them 1 time. It is strange, but I dropped my SRH and it landed right smack on the Burris 2x-7x scope and bent the tube and actually shifted the back lens. I sent it back for an estimate as to the repair charge. They sent it back to me REPAIRED---NO CHARGE.
That 2x-7x Burris 'scope has taken 1000's, and 1000's, and 1000's and 1000's of heavy 325 grain cast bullet loads with no problems what so ever. Recoil is such that the Redfield rings can't be tighten enough to not allow the 'scope to move after several hundred rounds. Point of impact changes very slowly as the 'scope moves ever so slightly. But that ain't the 'scope's fault. That would be my 'scope of choice again.
By the way, I own 11 other Burris 'scopes so I sure hope their service department doesn't go bad...But then again, I have never had problems with my Burris 'scopes...Maybe I'm just lucky???BCB