Several years ago, I took a day off from work on my birthday to spend the day in the woods. I carried my Ruger OM Single Six. When I returned home, I discovered the front site was gone. It is held on by a screw and somehow had come loose. I called Ruger to see about ordering a replacement. The lady I spoke with was very knowledgeable and nice. Bottom line, Ruger replaced the site for free. I received it two or three days later in the mail. Great customer servise, I'd say! :grin: