There is a problem that is causing the death of dogs feed the affected products. This is food that is produced in the Gadsen South Carolina plant and is shipped to 20 states.
I've fed diamond green for years. I always pour mine in a metal can and don't have the bags to check the date codes. I called my dealer and they told me my food should be ok as the last batch that just came in was recalled. I'm not having any symptoms from the food I purchased in late November. I called Diamonds 1800 number and got IVR hell, a recording that says the same thing as the notice posted on
www.diamondpet.com (after punching the usual numbers) and never got to talk to a Diamond employee. I also emailed them and got an email back to check their web site.......looks like a "canned reply". I can find nothing on what to do if you don't have the date codes. Surely Diamond must know that a lot of us pour the food in other containers and don't keep the bags! Anyone got any better information? Here is a copy if the emai I got back from Diamond:
We appreciate your email to Diamond Pet Foods we hope between this email and our website which is currently being update we can answer all of your questions. Due to extremely high email volume we are sending out a mass email to help answer as many question as possible.
If you possess any recalled pet food distributed in the eastern U.S. served by our Gaston, S.C. plant, please immediately stop feeding it to your pet. Product that has a G If your pet has eaten any recalled products and is exhibiting jaundice in combination with lack of appetite, depression, bloody stools or severe bleeding, please take it to your veterinarian immediately. Please follow your veterinarians instructions and we will cover their charges. Our primary concern is pet safety. Furthermore, to better help you, please complete the Customer Help Form on our Web site (this form will be ready on Thursday afternoon) and return it to us by mail or email.
If you are unsure if you product was affected please go to the website for a complete listing of recalled products and how to identify those products, our return procedures and other up-to-date information, please go to
www.diamondpet.com.
Please note products from our Missouri and California are safe for use.
Also, some products from the Gaston plant are not included in the recall and are safe for use.
We also are setting up a toll-free Technological Information Center and will have it operational as quickly as possible. It will be staffed by veterinarians and technicians, will handle any claims, and remain operational until this issue has been resolved.
We regret this unfortunate incident and appreciate your understanding.
Sincerely,
Diamond Pet Foods
PS We should have more information updated on the website to better answer these questions by 6:00 CST
