Like Quick said, I am a manager at a rural WalMart (but I don't know everything that goes on).
First off, my take has always been that our website is just lame. It isn't a conspiracy against NEF or a lack of sales. It is just a poor website for arguably the largest retailer in the world. The Special Order Guns section is just poorly maintained on the website. If you want to know what is available then ask to see the paper copy of the Special Order Firearms Catalog 2006 at the Sporting Goods counter. There is a lot of stuff in there.
Second, WalMart isn't dropping firearms sales as a company I am sick of hearing this everywhere. Again, just look at the website for...futons for example and see if all of the futons in the furniture department are represented on the website. Or try Housewares for that matter. You guys are only aware of the NEF shortage on the website because that is what you are interested in. There is no conspiracy.
About the special order sales, Brett's experience :
He also took it upon himself to call Sports South to make sure that the gun I wanted was in stock and get it's ETA at the store without me asking him to do this. He then walked the paperwork over to the lay-away dept. himself (Special order guns have to go threw the lay-away dept. for some reason) and made sure that the girl there new how to enter the sale.
is the way that the company expects. If you get less, if you have to wait for a salesperson, if no one calls Sports South, Lipseys, etc when you order, or if someone doesn't know what they are doing then complain. It is a business and the expectation is that you are to be taken care of. I like working at WalMart. I can be rude as crap when I shop too. I set a standard for service and if I don't get it then I complain and want something done. The LEAST that you can do it call 1-800-WAL-MART. You can also go to the website and use "Online Customer Service" and "Store Feedback". Both options generate a message at the store level and/or the district manager's level. I am not militant about defending WalMart, but common sense says not to accept crappy service.
I will take a closer look at the Special Order book at work Saturday and see what the changes are.